Desktop Support Engineer/ Remote Support

NSC Global is currently looking for a Desktop Support Engineer with Inventory Management experience to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises helping them become more agile create commercial advantage and build quality through design deployment support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London UK. Please review our website at more information on our organization.

Desktop Support Engineer
JOB TYPE : Direct Hire (W2) with NSC Global

START DATE : IMMEDIATELY

Inventory Management
Maintain accurate records of Starlink devices in the IT Asset Management (ITAM) system.
Update inventory with additions changes and decommissions of devices in ServiceNow
Perform monthly validation of discovery data from with existing inventory and update AMDB/CMDB
Coordinate shipping and receiving of Starlink devices to/from various field and office locations.
Ensure all assets have assigned owners and users; manage asset lifecycle including refresh and disposal
Generate and respond to inventory reports and audit requests. End-User Support
Provide deskside and remote support for hardware software and connectivity issues.
Troubleshoot OS and Software Center issues; Support device setup configuration and deployment for new hires refreshes and break/fix scenarios.
Handle hardware loaner requests and asset retrievals using ServiceNow workflows
3 years of experience in IT inventory management and end-user support.

• Familiarity with ITAM tools and ServiceNow.
• Ability to lift and ship IT equipment as needed.
• Excellent communication and customer service skills.
• Knowledge of basic computer hardware.
• Experience with desktop operating systems including Microsoft and Mac OS X
• Extensive application support experience.
• Exceptional interpersonal skills with a focus on rapport-building listening and questioning skills.

~ Personal Attributes :
Ability to present ideas in user-friendly language.
Exceptional customer service orientation.
Able to understand technical concepts and can develop ways to help others learn. Excellent customer service technical organizational and communication skills -- in person and on the phone; Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer.