Information Technology Support Technician - Permanent - Full Time

As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Support Technician, you will keep Norfolk County’s technology running smoothly by installing, maintaining, and supporting workstations, software, and communication systems. You’ll provide hands‑on technical help, guide users, and ensure reliable, effective IT services that enable staff to work efficiently.
Installation, maintenance and support of County workstations and peripherals
Administer and/or provide hardware and software support to Corporate users
Consult/advise/analyze/install and maintain voice communication requirements ensuring cost effectiveness and system availability to County users
Research, develop and implement approved training plans for Corporate Standard Software
Provide departmental administrative support ensuring contracts, purchases and invoices are within budget parameters
Planning, ordering, installing, monitoring and reviewing contracted work by outside agencies
Assist in the development of policies and procedures related to information technology
Provide backup support for all information technology functions
Monitor web page administration and act as coordinator between departments and vendors
Promote effective and appropriate use of information technology
Three (3) year post-secondary program in computer science, technology studies, or related field
Computer expertise in corporate standard software and department specific software to data search and entry and to create and modify word processed documents
Posting #: CUPE 23.26
Support Technician
Permanent Full Time (365 hours per week)
Employee Group: CUPE Local 4700
Wage: $32.87 - $41.09 per hour
Corporate Services
Department: Information Technology
Location: Simcoe, Ontario (in office work including off-site work at locations supported by Norfolk County based on operational requirements of the role)
Posting Period: Accessibility accommodations are available for all parts of the recruitment process. The Corporation of Norfolk County does not use Artificial Intelligence for the purpose of screening, assessing, or the selection of candidates.
Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.