HVAC Service Dispatcher- Customer Service
Full-time
River City Plumbing & Heating Ltd.
River City Plumbing and Heating Ltd is one of Saskatchewan's largest and most trusted mechanical contracting companies, based in North Battleford, Sk. We handled everything from plugged toilets to multi-million dollar commercial projects.
As the service dispatcher, you'll be our front of house. This key role oversees scheduling, customer communication, technician dispatch, and overall workflow coordination to ensure our service team runs efficiently. You'll balance the needs of customers, technicians, and management, in a high-pressure, fast-moving environment.
Prioritize and schedule service calls based on urgency, location, and technician availability
- Communicate effectively with customers, keeping them updated on service timelines
- Work closely with the service team to troubleshoot scheduling or job-site issues
- Ensure all service work meets company standards for quality and efficiency
- Collaborate with ownership and office staff to improve operations and customer satisfaction
Minimum 3 years of experience in a service management, dispatch, or related operations role (Plumbing/HVAC industry experience strongly preferred)
- Excellent communication and customer service skills
- Proficiency with dispatching software, job tracking tools, and Google Workspace
- Working knowledge of plumbing and HVAC systems is a HUGE asset
Competitive salary based on experience
- Full benefits package (health, dental, etc.)
- Paid vacation / sick days
- This position is offered to Canadian residents only.
Vacancy posted 2 days ago
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