Client Service Representative - Insurance

This is an internal ICBC job posting for applicants within the Bargaining Unit. Also consider joining our Indigenous Peoplesor People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.

As a Client Service Representative your responsibilities will include determining whether requirements for drivers license renewals duplicates BCID and BC Services Cards have been met. You will work with customers to understand their licensing needs as well as assist with processing Violation Tickets and Disputes.
This role makes a direct impact on our customers who rely on driver licensing services to ensure they can drive for work to get to work school volunteer and other important daily activities.
This role requires outstanding customer service skills and the ability to pay attention to detail while ensuring accuracy within a fast-paced environment filled with interruptions. Active listening skills are key in dealing with challenging customer interactions along with the ability to tailor your communication style to each customer.
Outstanding face to face customer service experience
Exceptional data entry skills and ability to reconcile daily transactions
Some locations may require additional training for motorcycle testing as follow vehicle drivers. Participation in these opportunities requires a minimum Class 5 BC Drivers License.
Days of work will be between Monday to Saturday; shifts will vary from 8:30 to 4:45
The Metrotown DLO shifts will vary from 9:00 to 5:45
At ICBC its our job to make sure the car insurance system works for all British Columbians today and in the future. A career at ICBC is an opportunity to be part of a talented diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary comprehensive benefits and a collaborative work environment. Our values guide how we interact with customers partners and each other. Resident you will work at your primary in-office headquarters on all scheduled work days.

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