Receptionist (Automotive Front Desk)

Orillia Volkswagen is looking for a Receptionist!

The Receptionist is the first point of contact for customers at the dealership. This key position is responsible for answering phones, greeting customers, licensing, and other administrative functions such as Inventory management, some accounting tasks and sales administration. The Receptionist will be passionate about creating a professional relationship with the customer with the objective to create Orillia Volkswagen dealership loyalty.

The Receptionist is excellent at multi-tasking and is able to answer phones promptly and then return to prior task once the call is complete. Their strongest capabilities include being organized and reliable while continuously working to create a welcoming environment for customers. The Receptionist must be a team player to ensure the proper employees are notified when a customer enters the dealership.

Administrative procedures are always followed appropriately by the Receptionist.

As a dealership can be a high-pressure environment, the Receptionist is able to work under pressure and keep a calm and positive body language to reassure customers.

Demonstrates excellent telephone demeanor and ability to accurately record messages and information.

Able to stay calm and focused under all circumstances delivering exceptional service to customers

Ensure Inventory is up to date in the Garage Register and stocked in and out immediately

Develop strong relationships with customers and team members:

Greet customers in a prompt, friendly and courteous manner.

Listen to customer needs and take appropriate action.

Keep detailed records of all interactions with customers.

Handle all customer queries and concerns with a genuine intent to resolve their problem or issue.

Listen document customer needs and expectations.

Ensure any administrative paperwork is completed in an accurate and timely fashion.

Stay up-to-date on the dealership training programs.

Actively maintain the cleanliness of personal and team workspaces.

Excellent customer service skills including superb telephone demeanor with active listening.

Flexible and open to change; initiative to take on special tasks as needed.

Ability to manage customer complaints and to solve difficult or complex problems.

Basic computer skills.

Must be proficient with Excel and other Microsoft Office programs.

High School Diploma (or Equivalent).

Experience in customer service would be an asset.

Experience in Reception in a dealership environment would be an asset.

Experience in PBS would be an asset

Pay is hourly based on approximately 40 - 44 hours per week and ranges from $18.50 per hour to $21.50 per hour, based on experience