Weekend Office Supervisor
Temporary
Starvox Entertainment
Job Responsibility:
POSITION SUMMARY
Reporting to the Producer and General Manger, the Box Office Manager will be responsible for maintaining ticket inventory, resolving customer complaints and problems, and ensuring compliance in cash handling procedures. This is a contract position beginning the last week of September, 2024 and running through the first week of January, 2025.
DUTIES AND RESPONSIBILITIES
Ensure that each visitor is met with a smile and a friendly greeting
Handling walk up sales and using up-selling to maximize revenue when appropriate
Processing and managing cash, debit, and credit card transactions with confidence
Operating computerized ticketing systems and ensuring all account data is captured accurately
Maintaining discretion regarding confidentiality of all account information
Adhering to and interpreting all ticketing policies and procedures to provide a high level of service
Trouble-shooting equipment and hardware
Balance daily transactions ensuring all sales are balanced (accuracy is essential), troubleshooting when discrepancies occur
Be familiar with the facility and surrounding area in order to provide correct directions to the public
Have an experienced knowledge of all related ticket pricing, schedule, promotions, and operations
Deal with any customer issues related to ticketing
Other duties as required
REQUIREMENTS
Experience and familiarity with ticketing systems is a must
A committed, professional, and proactive approach to work
Excellent people skills with the ability to interact effective with customers as well as staff members at all levels within the organization in person, by e-mail, and telephone
Reliable, responsible and punctual
Ability to work well both independently and as a part of a team
Proven cash handling skills and experience with computerized sales POS system
Availability to work days, evenings, weekends, and holidays
A can-do attitude
Love of musical theatre is a plus!
Vacancy posted 4 days ago
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