Outreach Worker Outreach Worker

OUTREACH WORKER

Number of Vacancies: 1 Full Time Type of Contract: Temporary Hours of Work: Full Time 37.5 Hours/Week Contract Start Date: TBD Contract End Date: March 31 2026 Department: Housing and Gender Based Violence Support Services Founded in 1889 YWCA Hamilton is known as one of Hamiltons original social innovators and works from a feminist anti-racist and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities. YWCA Hamilton envisions an equitable world where women (cis and trans) girls Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community. On-the-job training and professional development opportunities Childcare discounts Opportunities to get involved in our community If youre passionate about making a positive impact in the lives of women children gender diverse people and families every day we would love for you to join our team!

Supports women (Trans and cis) non-binary and gender diverse persons experiencing poverty and homelessness outside of YWCA Hamiltons MacNab location and surrounding areas. Using an integrated feminist anti-racist and Trauma informed perspective the Outreach Worker will assess the needs of individuals and offer supports that include crisis intervention referrals systems navigation connections to community resources and advocacy
Engagement of women and gender-diverse people who are clients of YWCA Hamilton towards active attendance within available programs in house (e.g. YWCA programming & drop-in space when available ) or support in accessing other immediate offsite resources that will accommodate their needs (shelter public spaces where they can sit/congregate) accompaniment to appointments advocate on their behalf in collaboration with Supervisor to increase service access/resource connection where applicable;
Provide direct support services and harm reduction supplies to unsheltered individuals where participants are at including encampments public spaces and YWCA Hamilton excluding private homes;
Work in collaboration with YWCA Hamilton facilities security team and cleaners as well as police City by-law and other outreach teams in Hamilton to support women and gender-diverse people to move to appropriate locations when not accessing YWCA Hamilton services;
Liaise with community agencies to coordinate care / support and attend regular interdisciplinary team meetings;
Facilitates case conference meetings with community organizations to support service users and community members with complex barriers;
Ensuring necessary collaboration with community resources and advocacy occurs with or on behalf of clients;
Provides recommendations to strengthen existing policies and/or processes;
Maintains appropriate and accurate record keeping (documentation/reports) including safe storage of confidential information timely data entry and objective case noting in accordance with YWCAs policies and procedures;
Follows the Sharps Safety and Reporting Guidelines to minimize risk to self and others while exposed to sharps;
Works safely reports all workplace hazards and follows all YWCA Hamilton Health and Safety policies and procedures;
Participates in mandatory organizational and departmental training and meetings;
Outreach Workers will always work in tandem;
Occasional evenings and weekends may be required;
Completion of social service diploma social work degree or related/relevant combination of education and experience;
Minimum of 1-3-years experience in outreach advocacy or support in a community organization and/or equivalent experience;
Demonstrated ability in brokering and liaising with a range of community partners service providers and sectors towards creative solutions for vulnerable clients;
Committed to advocating for and engaging unsheltered women and gender diverse people;
Experience in working alongside and engaging PWLE (People with Lived Experience) PWUD (People Who Use Drugs) and peer staff to contribute to effective community responses;
Knowledge of community resources social housing and shelter system in Hamilton;
Proven experience in crisis management and de-escalation techniques;
Must have skills using MS Office programs including Excel Word and program specific data collection/documentation software;
Bilingual English/French or other languages an asset.

As part of YWCA Hamiltons commitment to Access and Equity we strive to represent the diverse communities that we serve. Individuals who are women First Nations Métis immigrant refugee LGBTQ2S; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process if you require accommodation please reach out to

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act.