Manager, Regulatory Quality Services

A growing, community-based organization that provides support for youth in the Region of Peel. A leading organization recognized for its commitment to providing youth with the resources and services to help them achieve independence and growth.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

Reporting to the Director of Client Services and Wellness, the Diversion and Central Intake Manager is a new and exciting opportunity to guide the work of a team of diversion and central intake workers, based on the principles of shelter diversion in Housing First for Youth. You will develop, lead and manage the organization's comprehensive shelter diversion program, which aims to prevent youth from entering shelters by exploring and securing immediate housing alternatives. This includes mitigating the factors that have led youth to seek emergency shelter.
You will lead the intake functions across the organization, which include initial assessments of youth strengths and needs. You will drive effective service coordination for youth with other organizational units, including case management, shelter, housing, and clinical services. The Pod Group is partnering with this organization to place a hands-on, collaborative, and compassionate individual to fulfill the Diversion and Central Intake Manager position.

Using Housing First for Youth principles and best practices, you will develop and manage the delivery of diversion and intake services for youth (ages 16-24) seeking support. Central Intake – You will operationalize comprehensive and strengths-based youth engagement strategies to inform high-quality, relevant, and youth-driven supports and referrals.
Ongoing Quality Improvement : You will work to continually assess and remove barriers so youth can quickly access the support they need, helping prevent homelessness and reduce time spent in crisis.

You will lead team meetings, case consultations, and skill-building activities across all organizational sites to ensure consistency and effectiveness of diversion and intake services.
Develop Internal Competencies & Capacity Building. You will assess, analyze and prioritize a training and capacity building plan to elevate the awareness and understanding of diversion and intake practices and competencies across the organization.
You will implement accountability measures, such as observing phone calls and interactions with youth, reviewing reports, and conducting documentation reviews to elevate the skills of your team and identify growth opportunities. Collaborating with the Manager of Quality & Program Development, you will strengthen program evaluation and continuous improvement efforts.
You will work with organizational managers and external partners to develop and deliver collaborative and effective diversion and intake services. Participate in the agency's on-call rotation.
Ensure risk and compliance management. You will assess and mitigate risks, ensuring compliance with regulatory standards and adherence to professional codes of ethics. You will develop and execute risk management strategies for diversion and central intake services.
Drive strategic planning. Foster Equity, Diversity, and Belonging. As a role model, you will cultivate an inclusive organizational culture and develop leaders, integrating equity and belonging into all interactions and practices.
You have a Bachelor's Degree in Social Work, Psychology, Child and Youth Work, or related field. Masters in a related field is considered an asset. You have at least 3 years of experience working in housing and homelessness, including shelter operations.
The management experience. You have a minimum 3 years of experience working as a supervisor/manager in the housing and homelessness sector. You have site and team management experience, including exposure to human resource management (union experience is a strong asset), financial management, program management, evaluation design, or systems design.
You demonstrate an understanding of issues relating to youth homelessness and the barriers youth face in attaining and maintaining their housing, as well as an understanding of the broader housing sector in Peel.
You are a demonstrated leader with excellent communication, presentation, organization and interpersonal skills and have a passion for supporting the most vulnerable and marginalized youth in our community. You are a champion of Equity, Inclusion and Belonging, specifically focusing on Anti-Black Racism.
You have flexibility to work in a 24-hour, 7 days a week operation, while supporting an on-call rotation.
A $2,000,000 minimum liability car insurance coverage is also mandatory.
Must be able to travel and support youth in the community and all locations (local travel is required on a regular basis).
You complete a successful Vulnerable Sector Check/Criminal Record Check as a condition of employment.
You are fully vaccinated against COVID-19, subject to applicable legislation.

The Pod Group (PG) is a creative consulting group that provides customized and innovative solutions to support our client’s growth and ultimate success while promoting the integration of equity, diversity, inclusion and belonging in creating culture and engagement.
We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations.
The Pod Group has great success in serving a number of community sectors including health, social services, developmental, housing, mental health, and community health care.
This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit, while ensuring an effective plan that meets the requirements of the organization.