IT Support Specialist/ Service Desk

$50k - $60k per year

Full-time

PLATFORM Insurance

IT Support Specialist
PLATFORM is a national privately owned Canadian brokerage specializing in insurance surety sub-default insurance and benefit solutions. Our team blends sophisticated expertise with strategic thinking ensuring that our tailored solutions meet and exceed client expectations.
The successful candidate will be responsible for installing configuring and maintaining computer systems and software. This role ensures that all colleagues receive IT helpdesk support to increase operational excellence within the firm. Install configure and maintain computer systems and software including deploying new laptops and resolving technical issues.
Deliver IT helpdesk support during standard business hours (MST) with occasional on-call or after-hours on-site assistance.
Provide on-site IT support for the Calgary office and travel as needed to other Western Canada locations.
Support office technology including networking (Wi-Fi) meeting room AV systems and printers.
Safeguard data security and maintain system integrity ensuring compliance with security policies.
Collaborate with the IT team on troubleshooting upgrades migrations and other technology projects.
Diagnose and resolve issues with broker management software M365 and other accounts and services and liaise with senior IT staff and vendors as required.
Document IT procedures configurations and best practices for future reference
Computer Science Degree or Network Administration Diploma
Three (3) years of IT support experience in a corporate setting
Experience supporting Office 365 apps and cloud services
Ability to communicate clearly verbally and in writing with non-technical staff

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Vacancy posted 13 days ago

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