Hiring Shop Service Manager

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
Store Name/Number: MB-Crossroads Station Shopping Centre (1576)
Address: 1592 Regent Avenue Unit 5, Winnipeg, MB R2C 3B4, Canada (CA)
Full Time/Part Time: Full Time
As our next Beauty Services Manager at Sephora, you will lead the Beauty, Skincare, and Fragrance Studio at your store location. You’ll drive the strategy and execution of 1:1 paid client services, including makeup applications and skincare treatments. In partnership with brand collaborators, you will also oversee the planning and delivery of in-store classes and events. A key focus of this role is coaching and developing the Paid-Service Beauty Advisor team to ensure they deliver personalized, high-quality experiences for every client. This role reports to the Store Director and leads a team of Beauty Services Leads, Coordinators, and Advisors.
What you’ll be doing as a Beauty Services Manager at Sephora –

• Beauty Studio Management.  Manage the daily operations at the Beauty, Skincare, and Fragrance Studio (as applicable). Ensure that the Coordinator, Beauty Studio is adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
• Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
• Manage the Online Reservation system including publishing Beauty Advisors availability and classes. Ensure staffing levels are adequate to support increased services while ensuring the client check-in process is efficient. While ensuring the management of testers and supplies.
• Event Management.  Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
• Training & Development.  Manage the development and certification process for Beauty Advisors. Performance Assessment & Development.  Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on stage.

You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.

• You have a proven track record of coaching a team to company expectations and have a passion for training, development, and education.
• You are entrepreneurial at heart and have a history of generating business or executing events that create a meaningful connection with your community and/or clients.
• You have excellent time management skills that extend to your team and their efficiency.
• Bonus points if you have a passion or background in make-up artistry or skincare services.

On-site: You will work at the location specified in the job posting.

~ We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.

Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.

• This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
• We invest in training and support internal mobility across Canada, helping you reach your career goals. The compensation ranges between CAD$54,800.00 - CAD$68,500.00 . In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.