Sales Associate - Retail Sales

Are you passionate about dance, customer service, and supporting the next generation of artists? Canada’s National Ballet School (NBS) is seeking an enthusiastic and community-minded Sales Associate to join The Shoe Room team. This is an exciting opportunity to work in a vibrant arts environment while helping dancers of all ages and abilities find the products and support they need to succeed.
Canada's National Ballet School (NBS) is a leading arts and education institution dedicated to excellence in dance training, community programming, and health initiatives. With 300+ employees, NBS supports programs ranging from professional ballet training to groundbreaking community and health initiatives. At NBS, we foster a collaborative, creative environment rooted in inclusion, innovation, and continuous growth - and every team member plays an important role in supporting our vibrant community.
Under the leadership of the Manager, Retail Operations, the Sales Associate helps create a welcoming and supportive shopping experience for students, families, faculty, and guests visiting The Shoe Room at Canada’s National Ballet School (NBS). From assisting dancers with footwear and dancewear fittings to processing transactions and supporting day-to-day retail operations, you'll play an important role in helping dancers feel prepared, confident, and supported.
This is a dynamic, customer-focused role where every shift brings something different. One moment you may be helping a young student find their first ballet slippers, and the next you could be restocking merchandise, updating inventory records, steaming apparel, or supporting a pop-up event during a busy performance weekend. If you enjoy connecting with people, staying active throughout the day, and balancing multiple tasks in a creative and collaborative environment, this role could be a great fit for you!
Be part of a welcoming and collaborative team within a vibrant arts community
Gain hands-on retail, customer service, and inventory experience
Work in a creative, energetic, and community-focused environment
Opportunities to support special events, performances, and pop-up shops
Get involved in employee-led initiatives like our EDI and Social Committees

Provide friendly, professional, and knowledgeable customer service to students, families, staff, and guests
Assist customers with dancewear and footwear selections, fittings, and product recommendations
Maintain customer and student purchase records and assist with transaction tracking
Help maintain a clean, organized, and welcoming retail environment
Assist with inventory organization, stock management, and annual inventory counts
Support on-site and off-site retail initiatives, including pop-up shops and NBS events
Balance multiple responsibilities throughout shifts, including customer support, merchandising, inventory, and cashier duties
Jump in wherever needed to support the team and contribute to a positive customer experience
High school diploma or equivalent
Minimum 1 year of retail or customer service experience
Prior ballet or dance training considered a strong asset
Experience using POS and inventory systems preferred
Comfortable handling cash and processing transactions accurately and efficiently
Strong attention to detail and customer-focused mindset
Basic proficiency with Microsoft Office
High proficiency in English required; additional languages considered an asset
If you're enthusiastic, dependable, and excited to be part of a supportive and creative community, we'd love to hear from you!
Rate: $17.60 per hour
Schedule: 10–18 hours per week
Weekend availability required, plus 1 or 2 weekdays
Our Commitment to Equity & Accessibility
NBS is committed to addressing systemic inequities in every facet of our organization including programs, policies and practices. It is NBS’ top priority to build a remarkable and talented workforce that reflects the diversity of the City of Toronto. If you require accommodation at any stage of the recruitment process, please inform us.
Successful candidates must supply Canada’s National Ballet School with a Police Reference Check in accordance with the School’s Child Abuse/Sexual Abuse Prevention Policy;