Customer Service Specialist (Service)

Inside Service Representative Location Calgary, AB : BigSteelBox, Canada's leading provider of portable storage solutions, is looking for Inside Service Representatives (Storage Consultant) for our Calgary, AB location. This role is perfect for someone with excellent communication skills, a passion for customer service, and a knack for problem-solving. If you are enthusiastic, enjoy helping people, and thrive in a dynamic environment, we want to hear from you. The position is full-time, 8:30 a.m. occasional overtime may be required. We offer a competitive base salary, an annual incentive scheme, a comprehensive benefits package, and a company-matching RRSP program that begins after three months.
Two or more years of direct work experience in sales/inside sales is an asset
Proficiency in computer/communication skills: Phone, Email, Outlook, Word, and Excel
At BigSteelBox, we understand that many of our customers are going through challenging situations, and we're here to minimize the stress they experience with moving and storage. We focus on creating a supportive, service-oriented culture. You will succeed in this role if you can empathize with our customers and have fun with your co-workers.
Our latest employee engagement survey shows that 90% of employees would recommend working here to a friend.
Supportive Environment : "We love our family" means you'll be supported every step of the way. We treat our employees with the same respect we expect them to show our customers.
Coordinates deliveries, pickups, and moves of BigSteelBox units.
Complete orders and help with walk-in customers and sales
Answering calls or Queue time to support the contact centre
Deliver exemplary customer service to clients, drivers, and suppliers.
Work with key account holders with moving and storage needs.
Attend weekly service coaching meetings and monthly sales and service team meetings.
Manage local Dispatch calendars.
Assist in all other store-related duties as required.
Support the Yard Supervisor as needed
Assist 3rd party vendors with required paperwork
Assist all Drives with required paperwork
Keep office space efficient and clean.
Align work practices and interactions with corporate values at all times.
Takes personal ownership and responsibility for the quality and timeliness of work.
Expresses and transmits information verbally and in writing with consistency and clarity.
Makes concrete, well-informed, and thought-out decisions that support the overall organization.
Networking and Relationship Building: Builds constructive, friendly, and professional relationships with customers and colleagues.
Planning and Organizing: Accurately estimates the duration and level of difficulty of tasks and projects, setting goals and objectives and work plans to complete them.
Service Orientation: Provides superior service to both internal and external customers.
This certification, awarded by the Great Place to Work Institute® Canada, is based on direct feedback from employees about their workplace experience. Visit our website to learn more about our core values and what drives our BigSteelBox family. Join us and be part of a team that truly cares about making a difference for our customers and each other.
No phone calls, please. Job Type: Full-time
Casual dress
Dental care
Employee assistance program
On-site gym
On-site parking
Day shift
Monday to Friday
Overtime
Overtime pay

Customer service: