Services Management Coordinator
Cummins Inc.
DESCRIPTION
We are looking for a talented 7x7 Service Supervisor to join our team specializing in Service for our Operation Unit in Hinton or Grande-Prairie, AB.
Job Summary:
Supervises employees who install, service, and repair equipment and machinery.
In this role, you will make an impact in the following ways:
Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
Communicate repair plans clearly to Technicians, aligning them with customer quotes.
Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
Support Technicians with first-level assistance and escalate technical issues when necessary.
Manage service logistics to ensure safety, quality, and efficiency in operations.
Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively
RESPONSIBILITIES
To be successful in this role you will need the following:
Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus: Building strong customer relationships and delivering customer-centric solutions.
Directs work: Providing direction, delegating, and removing obstacles to get work done.
Ensures accountability: Holding self and others accountable to meet commitments.
Manages conflict: Handling conflict situations effectively, with a minimum of noise.
Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
Electronic Service Tool Application : Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
QUALIFICATIONS
This role can be based in either Hinton or Grande Prairie
The successful candidate will be required to travel between the Grande Prairie and Hinton locations regularly (40% of the time)
The successful candidate will be required to supervise techs at and visit customer locations in Oil & Gas, Power Generation, Industrial, On Hwy and Mining segments.
The successful candidate should have experience with Cummins engines, and/or generators, in a number of applications.
Familiarity with engines in mining, drilling and frac rigs is an asset.
This person will be focused on improving processes and productivity through mentoring and supporting technicians directly.
Familiarity with BMS, Warranty processes, and Technical escalation processes at Cummins will be an asset.
The shift for this role is 7x7.
This person should have a journeyman On/Off road Heavy Equipment Technician ticket.
COMPENSATION AND BENEFITS
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check.
Job Service
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Exempt - Experienced
ReqID 2426678
Relocation Package Yes
Business Justification Backfill
100% On-Site Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.
$29 per hour
Work Term: Permanent Work Language: English Hours: 40 hours per week Education: Secondary (high) school graduation certificate Experience: Experience an asset Work site environment Noisy Odours Work setting ~ Willing to relocate Tasks Monitor...SuggestedPermanent employmentRelocationWeekend workDay shift$29 per hour
Overview Languages English Education ~ Secondary (high) school graduation certificate Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work site environment Noisy...SuggestedPermanent employmentFull timeRemote workRelocation$150k per year
On behalf of our client—a global leader in integrated building materials and solutions—we are seeking a Quarry Supervisor to join their aggregate mining operations near Hinton, Alberta. Reporting to the Quarry Manager, this hands-on leadership role is responsible for executing...SuggestedFor contractorsCasual workHinton, AB24 days ago- ...of confidential legislative duties and providing assistance to supervisors with project support for all Departments. This position ensures... ...Execute the Returning Officer Role Provide Commissioner for Oaths services for the public and the Town Oversee the provision of the...SuggestedFull timeWork at officeRemote workMonday to friday
- ...Ltd/Freson Bros. – Hinton, Alberta seeks a qualified Retail Store Supervisor Terms: Permanent, full time employment, Shift Work, Weekend,... ...3 years in sales in a retail store Work setting: Retail food service Language: English Vacancy: 1 Specific Tasks: Supervise...SuggestedHourly payPermanent employmentFull timeLocal areaImmediate startShift workNight shiftWeekend workAfternoon shift
$18.36 per hour
...As a Food Service I, you will be responsible for performing a variety of routine tasks associated with basic food preparation in accordance with AHS standards and procedures. Your typical duties may include packaging and portioning food items, preparing food according to set...Casual workShift workWeekend workAfternoon shift$21.92 per hour
Your Opportunity: Alberta Health Services (AHS) is looking for a dependable, highly motivated individual for the position of Environmental Services (cleaner/housekeeper trained to work in healthcare) who is dedicated to both high-quality work and safety. AHS will provide...Casual workWork at officeShift workNight shiftWeekend workAfternoon shift$16.15 per hour
...Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that processes and stocks all fashion merchandise and maintains merchandise standards, including modular and signage integrity...Hourly paySeasonal work- ...relevant staff regarding student specific program needs and progress (i.e. School and Divisional personnel, health care and other outside services providers). May accompany students on outings within the community and transport students as required. Will administer...Temporary workZero hours contractImmediate startMonday to friday
- ...members in conversations to determine their immediate needs Developing ongoing knowledge of our current investment/retail banking services and products (e.g., mutual funds, underwriting, credits, loans, investment needs, etc.) Promoting referrals to our Wealth Management...Long term contractInternshipLocal areaImmediate startFlexible hours
- ...year-round activities such as skiing, snowmobiling, camping, hiking, biking, fishing, hunting, and ATVing. Hinton is well-serviced with a full-service acute care hospital, major retail and restaurant options, community parks and recreational facilities, swimming pools, and...Long term contractWork at officeRelocation packageAfternoon shift
$36 per hour
...Plan and organize daily operations Recruit staff Set staff work schedules Conduct performance reviews Cost products and services Organize and maintain inventory Ensure health and safety regulations are followed Address customers' complaints or concerns...Permanent employmentFull timeDairy Queen
Hinton, AB21 days ago$36 per hour
...personnel Fixer les horaires de travail du personnel Effectuer des examens de rendement Établir le coût des produits et des services Organiser et tenir un inventaire à jour Voir à ce que les règles de santé et de sécurité soient respectées Régler les plaintes...Permanent employmentFull timeDairy Queen
Hinton, AB21 days ago- ...works together to deliver an exceptional guest experience. Your vibe and experience While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and...Part timeLocal areaFlexible hours
$43.55k - $72.58k per year
...Entreprise: CAGC Service: Ventes au détail Catégories d’emplois: Poste permanent à temps plein Modèle de travail: Au bureau Langue: Le ou la titulaire de ce poste travaille en anglais. Renseignements supplémentaires : Ce(s) poste(s) est/sont actuellement vacant...Permanent employmentFull timeWork at officeLocal area$26.73 per hour
...future and prefer to be out in the world rolling up your sleeves than behind a desk all day. Your experience may include customer service. This is a great role for students in all kinds of programs. It’s also a great fit for people who worked successfully with a high...Hourly payPart timeShift work$36 per hour
...Operate and drive automobiles, vans and light trucks to pick up and deliver various items and products Professionalism in customer service Receive and relay information to central dispatch Keep a record of items received and delivered Load and unload goods Sort packages...Hourly payFull timeLocal areaImmediate start- ...connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional service throughout the customer’s journey by: Taking a proactive approach to discovering our customer needs, listening to understand what...
$49 per hour
...sanding trucks, loaders, light support gear and heavy construction equipment Perform CVIP inspections on trucks and trailers Attend service calls in the field as required Follows manufacturer and internal maintenance programs and inspection procedures Engages and...Hourly payLong term contractFull timeContract workApprenticeshipFlexible hours- ...have a passion to help people? We are seeking security guards to a difference in their community. Paladin Security provides security services to Healthcare facilities all over Alberta. We are deployed to ensure the safety of patients, staff, and public, which requires...Hourly payFull timeImmediate startShift workNight shift
$56.1k per year
...support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. What you'll do... 1. As a member of the Store Management Team drives profitable sales...$30 per hour
...organization of materials and equipment required for in-store execution What You Bring ~1–2+ years of experience in retail sales, customer service, or brand ambassador roles ~ Proven ability to meet or exceed sales targets in a customer-facing environment ~ Strong...Hourly payContract workPart timeSummer workSeasonal workFlexible hoursShift workWeekend workAfternoon shift- ...Hinton Healthcare Centre. The hospital is a referral centre for a regional population of about 30,000. It offers all routine diagnostic services, including CT scanning and a mobile MRI. The hospital has a full-time Orthopedic/Joint Replacement Surgeon and a General Surgeon on...RemplacementFull timeWork at officeRemote work
- ...The Mobile Eye Clinic The FYidoctors Mobile Eye Clinic is a state-of-the-art eye care center on wheels, designed to deliver vision services to communities with limited or no access to eye care. Since its launch, it has provided life-changing access to patients across Alberta...Full timePart timeLocal areaRelocation package2 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Services Management Coordinator. Be the first to apply!
- service coordinator Hinton, AB
- office services coordinator Hinton, AB
- disability management Hinton, AB
- executive management Hinton, AB
- change management Hinton, AB
- change management part time Hinton, AB
- investment management Hinton, AB
- regional service coordinator
- environmental services coordinator
- employee services coordinator