Insurance Advisor - Full - Time

Rooted in Care. Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.
Insurance Advisor - Strathmore - 12 month contract
As an Insurance Advisor, you are responsible for delivering an exceptional customer experience while supporting the day-to-day administrative operations of the branch. Every day you will build lasting relationships with customers, ensuring their needs are met through timely service, accurate policy support, and a commitment to protecting what matters most to them.
You will support customers with policy inquiries, changes, and updates via phone, in-person, and email
Every day you will assist customers with their home and auto insurance needs, providing guidance and support throughout their policy lifecycle
Process policy renewals, endorsements, cancellations, and follow-ups in a timely manner
Provide administrative support by managing customer requests, documentation, and internal workflows
Follow up on client accounts to resolve outstanding items and ensure a seamless customer experience
Collaborate with team members to ensure service standards are met and branch operations run smoothly
Identify opportunities to refer customers for additional products or services based on their needs
You do not need experience; if unlicensed, we would provide applicable training for the right candidate
General Level 1 Insurance License is an asset
Strong attention to detail and ability to manage administrative tasks with accuracy
Proficient in navigating multiple computer programs and systems
Professional communication skills in-person, over the phone, and through email
A strong customer service mindset with the ability to build relationships and provide solutions
Experience in a customer service or administrative role is an asset
Working experience in EPIC is an asset
Hours: Full-time 37.5 hours per week - 12 month contract
Western’s people‑first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.
14 Paid Wellness Days, 3 weeks’ vacation, company‑matching savings programs, and 100% employer‑paid group benefits for eligible employees
~ Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.

Our Commitment To Inclusion
We do not use artificial intelligence to screen, assess, or select applicants. If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.