Full Time Shop Assistant

Store Associates (Full-Time)
Job Posting
BFM Foundation Canada is a national Christian organization with over 50 Mission Thrift Stores across the country. The net revenue from all Mission Thrift Stores is devoted to the Joint Ministry of BFM Foundation Canada and Bible League Canada (BLC). These funds are used to establish adult and children’s literacy programs, church planter training, and distribute Bibles in many places around the world. You are motivated, looking for a role with a purpose, and have a desire to make a difference in your local community. You want to serve through retail and recycling. You want to further your career in retail. The Store Associate supports the mission of Mission Thrift Store Cobourg by serving as a primary cashier and providing exceptional customer service on the sales floor. This role is responsible for accurately processing transactions, maintaining a welcoming and organized checkout area, and offering friendly and helpful service to all customers. The Store Associate also contributes to overall store operations by supporting merchandising, restocking, store cleanliness, and teamwork.
The ideal candidate is friendly, customer-focused, and committed to fostering a positive environment for customers, volunteers, and staff, while demonstrating professionalism, accuracy, and adaptability in a fast-paced thrift retail setting.
Greet customers warmly, provide friendly and helpful service, and create a positive front-line experience.
Assist shoppers by answering questions, offering guidance, and providing information on promotions, sales, loyalty/reward programs, store policies, and available services.
Maintain a clean, organized, and welcoming checkout area, ensuring supplies and packaging materials are well-stocked.
Support merchandise standards by organizing displays and ensuring that the sales floor remains clean, tidy, and well presented.
Monitor product flow to the sales floor and communicate inventory needs or customer requests to the appropriate team members.
Follow health, safety, and loss-prevention procedures to help maintain a secure and respectful store environment.
Participate in general store housekeeping tasks, ensuring a clean and organized retail space.
Adapt to shifting priorities and support various store tasks during busy periods or when operational needs change.
Previous experience in retail/cashiering is an asset.
Previous experience working with volunteers and/or in non-profit environments is an asset.
Excellent customer service and interpersonal skills, with the ability to create a warm and welcoming environment for all shoppers.
Ability to multitask, manage time, and prioritize effectively, while remaining composed, friendly, and efficient in a fast-paced retail environment.
Effective conflict-resolution and de-escalation abilities, demonstrating patience, respect, empathy, and professionalism when handling customer concerns.
Proficiency with computer systems and basic digital tools.
Well-organized and detail-oriented, with attention to cleanliness and store presentation.
Flexible to shifting priorities.
This job is performed mostly indoors in a thrift store retail setting.
Must be able to work a flexible schedule that includes occasional Saturdays, evenings, and holidays.
17.60 per hour.

We will contact you if you are selected for the next stage in the application process.

Mission Thrift Store welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the interview process.