CUSTOMER DEVELOPMENT MANAGER H/F

Position Title: Customer Development Manager Position Type: Regular - Full-Time Position Location: Toronto HQ Requisition ID: 34838 About the role. In every role, McCainers are ambitious, curious, and interested in helping each other create good work experiences. We think about the customer and make doing business with McCain easy. Reporting directly to the Director of Retail Sales the position of Customer Development Manager (CDM) requires a sales professional capable of selling the full line of McCain Retail Products and is responsible for driving growth, profitability, and strategic partnerships with key retail customers. This role requires strong relationship management, a deep understanding of category and market trends, and the ability to develop and execute customer-specific business plans. Accountabilities: Develop and execute strategic account plans to drive sales, revenue, and profitability. Manage the full portfolio, collaborating cross-functionally with Marketing, Finance, and Supply Chain to align on customer strategies and execution. Build and maintain strong relationships with key stakeholders, including buyers, category managers, and senior decision-makers. Identify growth opportunities within accounts and implement initiatives to drive incremental sales and market share. Deliver compelling sales presentations using data-driven insights to support recommendations. Ensure accurate forecasting and demand planning in partnership with Supply Chain and Operations. Track key performance metrics and provide data-driven recommendations to optimize business results. Lead customer meetings, including quarterly business reviews, top-to-tops, and joint business planning sessions. Drive customer negotiations in collaboration with Finance and Sales Strategy, focusing on pricing, promotions, and supply timing. Oversee product launches and store-level execution to ensure success. Utilize customer data and analytics tools to assess business performance and maximize ROI. They thrive in a fast-paced setting, balancing both big-picture thinking and operational execution to deliver strong business results. A strong collaborator, they build trust and credibility across cross-functional teams, working seamlessly with Marketing, Finance, and Supply Chain. Qualifications: University or College degree in Business, Finance, or Business Administration. 5+ years of CPG sales experience with a proven track record of managing National or Key Accounts (Loblaw/SDM preferred but, not mandatory). Experience in trade marketing, category management, and data analytics (e.g., Nielsen, LDIA, IRI, internal POS data). Strong sales and negotiation skills with a history of driving revenue growth. Strategic thinker with strong analytical skills and the ability to manage a full business portfolio. Excellent communication and relationship management skills, with the ability to influence customers and collaborate across departments. Skills: Proficiency in Microsoft Office, particularly Excel and PowerPoint. This role is part of the Canadian Retail Sales Team, responsible for managing sales, trade marketing, and key customer relationships across the Grocery, Mass, and Drug channels in Canada. This Toronto-based role oversees the Loblaw/Shoppers Drug Mart business, includes one direct report, and plays a key role in shaping strategy and execution within this key customer portfolio. At McCain, we're feeding the world: from French fries to cakes, we contribute to the important role food plays in people's lives. That's why we're dedicated to ensuring our core values—Family, Authentic, Trusted, and Quality—shine through every day. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success. Inclusion is about listening first, showing humility, and working together. We are McCain: this statement is about our power collectively and our importance individually—your impact is a significant part of the business. LI-hybrid Compensation Package: $97,500.00 - $130,000.00 CAD annually + bonus eligibility The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work — and at home. McCain Foods is an equal opportunity employer. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Employee Privacy Policy Job Family: Sales Division: NA Potato Department: LCL Team Location(s): CA - Canada : Ontario : Toronto Company: McCain Foods (Canada)