Full-Time Manager, Client Services
Canadian Imperial Bank of Commerce
Were building a relationship-oriented bank for the modern world. As a member of the Personal and Business Banking team youll develop and coach a team of client service and financial service professionals working towards a shared goal delivering an exceptional client experience and deepening client relationships. As a Manager Client Advice youll inspire team members to perform at their best while supporting a One Team approach that connects each client with the right advice to meet their financial needs. Youre flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience youre flexible to work at multiple banking centres within a reasonable travel distance.
To successfully perform the work youll be on-site full-time.
Client experience - Lead by example show your team how to deepen client relationships and meet client financial needs while providing a high standard of service. Deliver the client experience by encouraging employees to quickly resolve client complaints escalating when necessary and manage hard to solve issues. Empower clients to utilize self-service channels.
Results driven leadership - Create a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial needs. Support the Banking Centre Leader in monitoring business performance put action plans in place to close any gaps and work as one team with all partners to increase the banking centres overall performance.
Lead and coach a successful client service and financial services team. Advocate CIBC within the community to recruit employees who share and demonstrate our values.
You have experience providing coaching and hands on support to meet team goals.
You find meaning in relationships and surround yourself with a diverse network of partners. Its an asset if youve completed any of the following: Branch Compliance Officers Course (BCO) Branch Managers Examination Course (BME) Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit .
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). and Bell Bl
Banking Operations Business Development Client Service Community Connections Customer Experience (CX) Financial Advising Financial Products People Management Performance Monitoring Results-Oriented
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