Market (Sales) Associate

About the Role In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.

Serve as a role model to achieve priorities in store, with the customer as the primary focus

Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner

Build and share expertise in an assigned specialized functional area

Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store

Listen and ask questions to solicit feedback to understand needs and provide service

Handle unique or complex customer interactions

Who You Are

Has successfully completed job readiness training at one of Gap Inc’s nonprofit partners

Effective communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals

Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required

Able to handle customer interactions and potential issues/concerns courteously and professionally

Ability to learn procedural knowledge acquired through on-the-job training