Parts Advisor - Nights

Brandt is seeking for a Parts Person for our Moncton Customer Support Centre. This position will support our Construction & Forestry division.
This position is responsible for placing new customer parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch locations that span from coast to coast. Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience in outbound calling, using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries. We currently have one open position for day shift, and one for overnight shift. Fluency in French is necessary.
Duties & Responsibilities
Respond to parts pricing inquiries from customers through both phone, email and text channels
Accurately fulfill parts order requests from clients
Provide availability of inventory and shipping times to customers
Providing parts support and assistance for other Brandt field staff members
Working with multiple vendors to provide the customers with various options to ensure their parts requests are satisfied
Various other duties as assigned
#LI-onsite

Required Skills
Previous industry experience is considered an asset but not necessary
Experienced multitasker able to navigate multiple systems at the same time
Recent graduates are welcomed and encouraged to apply
Demonstrated ability to deliver the highest level of customer satisfaction
Well versed in all Microsoft applications
Ability to work as part of a team in a fast-paced environment
Active listener able to understand customers through two-way engagement in order to respond to parts related requests and where needed provide recommendations and solutions
Ability to adapt to multiple parts and inventory programs
Detail oriented in order to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time
Fluency in French is required

Required Experience
~ Previous experience in the construction & forestry industry would be considered an asset