Support Specialist - Client Support

Responsibilities:

Provides systems administration and systems operations support including setting up user access user profiles backup and recovery day-to-day computer systems operations.
Perform software upgrades apply patches and provide customer interface to ensure requested changes are implemented monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
Upkeep configure install and support the clients network and coordinate the various systems.

General Skills:

Experience at the specified experience level setting up user access and user profiles backup and recovery and day-to-day computer systems operations
Experience with one or more operating systems
Experience with one or more hardware platforms
Experience with information retrieval packages
Experience with one or more communications protocols
Experience with middleware and gateways
Excellent analytical problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills
A team player with a track record for meeting deadlines

Desirable Skills:

Experience with distributed and networked systems
Awareness of emerging IT trends Experience in one or more programming languages
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
Requirements
Experience and Skill Set Requirements:

Must Haves:

previous hands-on experience with system administration support of Windows servers and web-based Windows applications in a Production environment.
Provides systems administration and systems operations support including setting up user access user profiles backup and recovery day-to-day computer systems operations.
Perform software upgrades apply patches and provide customer interface to ensure requested changes are implemented monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources
Experience at the specified experience level setting up user access and user profiles backup and recovery and day-to-day computer systems operations

Skill Set Requirements:

Technical Skills
ITSM Knowledge
Communication Skills:
Resource must be able to communicate effectively and professionally with IT team members IT Partners Ministry Clients and vendors.
Excellent interpersonal and analytical skills.
Required Skills:
Experience and Skill Set Requirements: Must Haves: previous hands-on experience with system administration support of Windows servers and web-based Windows applications in a Production environment. Provides systems administration and systems operations support including setting up user access user profiles backup and recovery day-to-day computer systems operations. Perform software upgrades apply patches and provide customer interface to ensure requested changes are implemented monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources Experience at the specified experience level setting up user access and user profiles backup and recovery and day-to-day computer systems operations Skill Set Requirements: Technical Skills ITSM Knowledge Communication Skills: Resource must be able to communicate effectively and professionally with IT team members IT Partners Ministry Clients and vendors. Excellent interpersonal and analytical skills.