Full Time Client Support Assistant

Why work for Accor?"
We are far more than a worldwide leader. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #Royal Service Communications is the “information station” of the hotel. Communications Agents must answer all internal and external calls, completing both staff and guest requests.
Answers all calls to the hotel, external, and from within the hotel.
Typing skills at a minimum 50 words per minutes
Computer skills including basic knowledge of Excel, Word required
Must have a strong focus on guest service/satisfaction, and exceeding expectations
Excellent English communication skills both verbal and written
Post-secondary diploma or currently enrolled in Hospitality Program is an asset
Fluency in a second language an asset

Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
Ability to make a difference through our Corporate Social Responsibility activities
Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)
Who We Are: Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.
Our commitment to Diversity & Inclusion:
We are happy to provide you accommodation at any stage of the application process, please contact the People & Culture Department and we will work with you to accommodate your needs.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.