Senior Technical Specialist - Information Technology

Department: IT - Ent Inf & Ops Serv

Employment Type: Regular Full-Time

Language: This role operates in English.

Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. The Sr Technical Specialist ensures the availability, stability, integrity and efficient operation of complex technologies deployed across multi-technical platforms and environments within the enterprise. With a focus on a specific area of expertise, the incumbent will ensure that technical services in that area are provided to clients to meet both the current and future business needs, and that defined service levels for performance and availability are being met. This includes research, design, implementation support, complex incident response, project consulting, and ongoing maintenance. As a more senior role to the technical analysts, this role also provides guidance to others.

Research and design technology solutions according to requirements and formulate proposals that provide alternatives and recommendations to address client needs, consulting with peers to create optimal design topologies and configurations.

Coordinate with other teams and/or external partners and service providers to ensure successful implementation of system software and/or hardware solutions, investigating issues/conflicts in test and in production and integrating changes as applicable across the group of companies.

Coordinate and manage complex technical incident and problem resolution within various production and test environments by conducting research, investigation, and diagnosing and recommending solutions.

Develop and establish operational processes and procedures to monitor and control various production and test environments.

Provide technical leadership and consultation to internal customers and external partners on complex projects as the key representative of a given technology domain.

Identify emerging technological trends and provide recommendations for technical strategy and direction to management.

Provide training and mentoring to peers and clients as required, ensuring team members are aware of existing or new processes.

Participate in change management processes to ensure clients are notified of system changes and that IT change procedures are followed for approving and implementing changes.

You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.

You build trusting relationships and provide guidance to support the development of colleagues.

Degree in Computer Science, or equivalent technical experience.

• 5+ years of work experience in a technical environment, some on a Midrange team. Proficient working knowledge of IBM AS400 (iSeries) operational and performance management, including applied experience with areas such as AS400 profiles, objects, libraries and ownership.
• Has working knowledge and experience ideally with both IBM AIX and Red Hat Linux.
• Competent knowledge of certificates and repositories (Java, WebSphere and Tomcat are preferred), with previous experience in adding and renewing existing signed certificates to the various repositories ideal.

Training and development opportunities to grow your career.

Flexible work options and paid time off to support your personal and family needs.

Paid volunteer days to give back to your community.

In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.