Information technology clerk as system administrator (m/f/d)

Information Systems Assistant Location Toronto, ON : Full-Time; Jewish Family and Child Service (JF&CS) is multi-service agency that strengthens and supports individuals, children, families and communities by increasing safety and security, improving mental health and wellness and reducing the effects of poverty, within the context of Jewish values. About the Role We are looking for a full-time Information Systems Assistan t to join our IT team. This hands-on, in-person role provides technical support and maintenance of computer hardware, software, data networks, and telecommunication systems across all agency locations. The successful candidate will help ensure the seamless operation of our technology infrastructure and assist end-users with day-to-day technical issues. Install, diagnose, and maintain agency IT equipment such as PCs, laptops, printers, MFPs, AV equipment, and phones.

• Support user account management in systems including Active Directory and Microsoft Exchange.
• Track and resolve support requests using internal help desk software.
• Assist with hardware and software purchases and maintain an accurate IT inventory list.
• Execute desktop-related tasks and projects, including system upgrades and connectivity improvements.
• Provide basic end-user training and document best practices and procedures.
• Support agency moves and changes, including device setup and configurations.
• A post-secondary diploma in Computer Systems Technology or equivalent experience.
• A minimum of 2 years of related IT experience.
• IT certifications (e.g., A+) are considered an asset.
• Proficiency with Microsoft Active Directory, Exchange, Outlook, and Office.
• Experience with HP and Lenovo hardware, MFPs, and phone systems.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly.
• A valid Ontario driver's license and willingness to travel between agency sites in the GTA.

Jewish Family and Child Service is committed to the principle of equal opportunity in employment and welcomes candidates from diverse backgrounds.