Agent logistique - service transports - h/f

At KWE , we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. many of our leaders started in entry-level roles and grew their careers with us. We are seeking a Surface Logistics Coordinator to support the execution and continuous improvement of our Surface Logistics Department. In this role, you will help optimize daily operations, ensure accurate and timely movement of freight, and contribute to developing processes that enhance service quality and customer satisfaction.
In addition, you will provide excellent customer service to current and future customers with regard to cross border road and rail transportation to and from Canada, USA and Mexico.

Provide a first place of contact for Surface Logistic customer inquiries, concerns and complaints.
Acknowledge and accept tenders from assigned customer accounts.
Enter assigned customer orders into TMS (customer, origin and destination, commodities, equipment/notes, billing/payment info. Import/Export) other fields as required by customer.
Rate shipments according to Customer Tariff or spot quote as providing by the Surface Logistics Pricing Manager.
Provide spot quotes for assigned customers and sales department as necessary and assist with new projects to ensure customer satisfaction.
Assist Department employees in the generation of various weekly and monthly reports, including month end billing if necessary.
Provide back up support within department during busy periods, vacations and unexpected employee absences.
The Surface Logistic Coordinator must be available after hours to respond to urgent calls and/or emails from assigned customers and Management.
Comply with all safety policies, practices and procedures.
Formal Academic training in a related field of study from two-year college or technical school and six months to one- year related experience and/or training; Ability to speak effectively before groups of customers or employees of organization.
Intermediate personal computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.

Generous bonus program linked to company & individual success
Company paid pension program
Flexible / hybrid work arrangements

For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please email Canada.For general information on accommodations in our workplace, see our Accessibility Standard for Customer Service, posted on our web site at: