SUPPORT ET SERVICE MANAGER E-COMMERCE (H/F)

We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. The Promotional Assembly Planner will lead the Value Added Services (VAS) area with a focus on meeting our customer objectives and deadlines. This individual will take ownership of the VAS process working effectively with Sales, Marketing, Supply Chain, Customer Marketing, Digital Teams and Finance to ensure cost effective execution and communication of this program.

Oversee the execution of all VAS activities including, pallet display programs, quarantine notices, and customer returns.

Manage all inbound materials required to support VAS activities, while maintaining records of receipts. Ensure other material handling supplies have been ordered and maintained through preferred suppliers.

Liaise with Sales, Planning, Marketing, Trade Marketing and external Marketing partners to determine timelines and costing for all company initiatives and programs as it relates to Promotional Assembly and Receiving.

Audit and control the movement of inventory to ensure accuracy of counts, locations, and progress of work.

Provide key metrics data to support worldwide logistics reporting.

Determine labour requirements for upcoming projects and track labour spends.

Ensure labour costing is a captured through biometric time clocks to ensure compliance with pre-established VAS project accounting codes.

Provide labour costing estimates based on time studies to support the VAS approval process.

Determine and develop efficient work methods and processes to control labour costs.

Post-Secondary diploma or degree

• 2-3 years of warehouse experience with co-pack assembly experience preferred.
• 2 years’ experience with managing staff and temporary labour pools.
• Strong excel skills
• We are a performance-driven company. Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. com email addresses and will never ask for payment or sensitive personal information during the hiring process.

The pay range for this position is between $87,000 and $95,000 annually. The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

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