Claims Examiner(s) - Work from Home

TD Insurance

58800 - $83000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. TD Insurance is a part of TD Bank Group (TD) and were driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the accidents of life with a wide range of products including credit protection life health travel home and auto insurance. With more than three million clients TD Insurance products and services are available through a network of more than 1000 TD branches and online.

Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.

With a national workforce of over 4000 employees that span Atlantic Canada Quebec Ontario and Alberta our company is always growing and were dedicated to helping you grow too. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously to help our colleagues unlock their full than just a job we offer rewarding careers.

The TD Insurance Catastrophe (CAT) Claims Department is dedicated to supporting our customers at times of catastrophic loss. We work in unison to ensure we deliver the best service in the industry to our clientsour customer obsession has led to our success.

Were there for our customers immediately following catastrophic events (e.g. fire hail tornado heavy rains) to ensure they feel fully supported and their urgent needs are met. As a Claims Advisor youll adjudicate claims while providing advice and support to customers and ensure they feel taken care of when it matters most.

As a valued member of our Catastrophe Claims Team and reporting to the Team Leader your work will involve a range of complexity and may include the following accountabilities:

Investigate negotiate and settle both Residential and Auto Catastrophe claims
Support customer claims from start to finish: open new claims set up appraisals assign contractors generate financial transactions and finalize settlements in a timely manner
Review inspection reports and estimates to make sure damages are related to the loss; determine when additional inspection is needed
Follow up with customers on the status of the claim; When applicable adjust claims quickly and accurately in accordance with policy coverage to exceed customer expectations
Collaborate with internal partners to ensure legendary customer experiences
Ensure customer problems are carefully reconciled escalating issues when necessary
Actively participate in performance management processes
Continue professional development with learning maps and external courses as required
Partner Claims Teams may include:
Auto PD
Automobile & Residential Claims

Share industry knowledge and expertise to advise colleagues on recommended services support or resources for the customer
Proactively and consistently remain in contact with the customer to establish and maintain a relationship of trust to resolve claims in a timely manner
If you have relevant experience that isnt mentioned below tell us about it in your resume or cover letter.

Two or more years of claims adjusting experience preferred (experience with multiple lines of claims insurance considered an asset)

Computer literacy; knowledge of Xactimate and the use of Xactanalys is an asset
Excellent communication and customer service skills led by empathy and compassion
Strong ability to review and investigate high-value claims related to catastrophic events such as natural disasters
Excellent organization and time management skills with a demonstrated ability to support customers in a fast-paced multifaceted environment
~ Proven ability to manage change and help foster an environment open to change

Provincial claims licensing may be required
Bilingual (English and French) written and verbal is considered an asset
Through regular development conversations and training programs were committed to providing our colleagues the support they need to thrive both at work and at home.

As part of TD Bank Group one of Canadas largest financial institutions at TD Insurance we care for Canadian families making it easy to get the best advice protection and support in their moments of need always.

TD Insurance offers a wide range of products including General Insurance and Life and Health. Everyday we strive to make every interaction product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only):