Production Technology Engineer

Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

MSS Tech is a c.16,000-strong diverse, talented, and resilient engineering group that partners with our business and wider-bank colleagues to deliver industry-leading technology services. Our clients feel safe in the knowledge that, for us, production always comes first, anything less is failure. We constantly challenge boundaries, whilst engineering with safety and security. Continually building on our strongest assets - our people, maximising our potential, continuously stretching what it means to be a high performing organisation.

Production Services Manager for MSS Operations Technology:

The role of Regional Production Lead (Americas Region) within the Markets & Security Services Operations Technology (MSSOT) team, is to deliver a high and proficient level of governance and control across the MSSOT Production estate during the Americas time zone.

Responsibility of working with the developments pods & leads in the Americas, ensuring that they are continuously striving for improvement, reducing production incidents and increasing release cadence

Our goal is to ensure everyone in the teams releases code, raises a production change request does production support, this role is critical in helping us achieve this.

As our Production Engineer you will:

Participate in cross Global Business / Global Function (GB/GF) Communities of Practice (CoP) meetings to help influence key decisions made at a group level

Continually improving the operating environment for production, focusing on reducing toil, improving automation across MSSOT, using data

Production lead for MSSOT Americas

Hands on in innovation to improve automation of production environment. From working to be API first service management & more metric driven, to helping the teams work on the latest service management technology

Working with Infrastructure and Risk & Control practices globally alongside Production

Participate in cross Global Business / Global Function (GB/GF) Communities of Practice (CoP) meetings to help influence key decisions made at a group level.

Continually improving the operating environment for production, focusing on reducing toil, improving automation across MSSOT, using data.

Production lead for MSSOT Americas

Hands on in innovation to improve automation of production environment. To helping the teams work on the latest service management technology

Working with Infrastructure and Risk & Control practices globally alongside Production.

Proficiency in verbal and written English

Strong customer focus and commitment to delivery

Hands on, not afraid to use data with scripting or coding to improve the operating environment

Ability to work in a fast-paced dynamic environment to deliver high quality results under tight schedule and high pressure

Experience of python or any other programming language

Applicants must be legally authorized to work in Canada as HSBC will not engage in immigration sponsorship for this position.

Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.