SUPPORT WORK COORDINATOR

As a Personal Support Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the West County area covering Windsor West City and surrounding areas. You will ensure high quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team, drawing from the practical experience. You will bring, strong clinical, customer service, and technical skills.

Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, on demand pay, car loan support, supportive housing and exclusive perks/discounts available only to SE Health staff

Meaningful Impact – As a Social Enterprise, your work directly supports improving lives across Canada. Growth & Development – Access tuition assistance, training, and career advancement opportunities across our growing organization.

Provide leadership and engage the staff to achieve or exceed performance targets.

Maximize team performance through the effective and efficient utilization of resources.

Promote engagement with SE’s private pay business, as appropriate for client circumstance

Engage with and support special projects or new programs as required.

People Management and Team Development

Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.

Coach and manage employees with performance issues and consult appropriately with Human Resources.

Follow employee relations/labour relations processes and relevant policies and procedures.

Facilitate and maintain team development, by providing opportunities to support staff education.

Quality Service Delivery:

Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.

Respond to client feedback and service inquires in a responsive and timely manner.

support follow-up visits in the client home at regular intervals

Take appropriate action to understand and meet client needs and preclude refusals of client service

Bachelor’s degree or diploma is required.

Minimum 1-year leadership/management is preferred. A minimum of six (6) months community nursing experience preferred.

Excellent computer skills/knowledge and familiarity with scheduling systems

Ability to work in an on-call after hours rotation

A vehicle and valid driver’s license - and ability to travel in Windsor West City and surrounding areas

Performance management experience is preferred.

Every day, we bring hope and happiness to clients, homes, and communities across Canada. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at View email address on canada.jobradars.com. Please apply online View email address on canada.jobradars.com.