Mortgage Adviser/Advisor - Home Based

Personal & Commercial Banking

23.37 - $31.20 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The position is part-time, minimum 15 hours, and reports to the Manager, MMS Assistants.
We may be able to offer additional hours of work up to 37.5 hours per week, dependent on business volumes.
The MMS Assistant position is primarily remote, working from your home office or a specific TD location.
Flexible scheduling in partnership with your associated MMS and Manager, MMS Assistants.

CUSTOMER

Maximize support in relation to credit administration
Maintain good relationships with partners including follow-up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessary
Gather client documentation after initial MMS customer meeting and process credit application
Support customer journey through deal process while responding to any mortgage suite details product / policy for clarification
Ensure all supporting documentation is received and validated, according to internal processes and/or business/industry regulation, to provide complete and accurate information for credit requests
Contribute to achievement of MMS credit quality objectives and meeting or exceeding individual targets
Partner with administrative support groups to facilitate the end-to-end credit decision process
Understand and apply bank and business channel operating policies and procedures
Contribute to business objectives for Operational Excellence and support process improvement opportunities
Escalate non-standard or high-risk transactions / activities as necessary
Be knowledgeable of and comply with Bank Code of Conduct
Be knowledgeable to full mortgage suite of products and services
Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions
Participate in team meetings, employee surveys, action planning, and training sessions
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
Understands how the assigned duties relate to others in the customer or sales team and how the team integrates with others
Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; Impacts team results through the quality of the services or information provided to customers
Requires working knowledge and skills developed through formal training or work experience
Minimum 1 year working in a client facing and/or administrative role
Have mortgage/credit lending experience
Have superior computer / technology skills
Have superior proficiency with MS Office suite, including Word, Excel and PowerPoint
Demonstrate excellent time-management skills, and be able to meet/exceed timelines and SLA expectations from a customer as well as business-partner perspective
Demonstrate excellent customer service skills, leveraging strong interpersonal and communication skills
Be willing to work variable hours, including evenings and weekends
Preferred candidates will be bilingual (English/French), or would have other language skills
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
We do our best to communicate outcomes to all applicants by email or phone call.
Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec Only)