Claims Insurance Processor

CGIC Department: Claims

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: English is required, French is an asset.

These role is currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As a Bodily Injury Claims Representative III you will be responsible for the investigation, negotiation and resolution of complex Bodily Injury Claims. Investigating, interpreting coverage, negotiating and settling very large and complex bodily injury claims for Automobile Policies.

Contacting claimants, clients, lawyers and witnesses in the investigation and resolution of claims.

Managing very complex files involving multiple parties in defense litigation and Alternative Dispute Resolution (ADR).

Coaching, training, and providing technical support to the claims team.

Providing exceptional client and claimant service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.

You have min 5 years of claims or related business experience.

You have a Chartered Insurance Professional (CIP) designation.

You have or will attain provincial adjuster license(s) depending on the province of work.

You will travel regularly.

You are required have your own vehicle, valid driver’s license and insurance.

You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

Training and development opportunities to grow your career.

Flexible work options and paid time off to support your personal and family needs.

Paid volunteer days to give back to your community.

In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.