Client service manager support (M/F)

We are hiring a Client Relationship Manager to join our TeksMed team in Chilliwack BC. The Client Relationship Manager will:
Manage the assigned client portfolio ensuring that client satisfaction and retention are top priorities
Handle day-to-day client services functions for the assigned client portfolio
Address client complaints and remedy the situation by finding an appropriate resolution
Develop and maintain positive client relationships with continued communication and correspondence via email telephone and/or site visits
Update organize and gather data from internal Claim Management System as well as various provincial board sites
Carry out daily client care tasks which include regularly scheduled projects and ad-hoc requests
Setting up new client accounts within TeksMed systems and develop the necessary documents and materials for process implementation
Any other administrative duties that may be required from time to time

To be successful as a Client Relationship Manager with TeksMed you will need:
Knowledge of how to promote and explain service-related/intangible products
Understand the benefits that TeksMed Services offer in relevance to the internal policies and procedures of WSIB/WCB and claims management
Exercise basic math logic and reasoning to assist in negotiation
Recognize the processes for providing quality client care services
Familiarity with computers and various software packages including Microsoft Office applications and CRM programs

High attention to detail when dealing with data and trends
Ability to source interpret and present data in a comprehensive way
Strong time management and organizational skills
Demonstrated computer software skills and strong knowledge of Microsoft Office suite
Extended health care and dental benefits
A retirement savings plan with company contributions
Mental Health programs and support for you and your family
TeksMed is Canadas leading disability management and occupational injury claims management firm. We help employers reduce costs and improve outcomes by proactively managing employee absences workers compensation claims and return-to-work processes.

Providing an inclusive accessible environment where all employees and clients feel valued respected and supported is something were committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to .