Recruitment Specialist (Remote / Work-from-home)

Pion is the award-winning platform where audience verification, data ownership, and marketing reach converge. We help 3,500+ brands—including the world’s biggest retailers—build lasting loyalty across 10 consumer groups in 100+ territories. At Pion, you’ll help us build a smarter, more transparent future for global commerce.
Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We are looking for an Onboarding Specialist to join us for a 12 month Maternity Cover contract.
Own onboarding for existing brand upsells and expansions across ~30 key accounts, including leading brands such as Gymshark, ASOS, adidas and Princess Polly.
Partner closely with Account Managers to support expansion into new consumer groups and markets, ensuring smooth introduction and alignment with brand stakeholders.
Manage the full onboarding journey from asset collection through to setup, integration and go-live across tools such as Salesforce, Asana and Google Suite.
Monitor post-launch performance in the critical first 24 hours, tracking campaign effectiveness, resolving issues, managing support tickets and proactively unblocking delays.
Experience in a B2B, client-facing role such as Customer Success, Customer Support or Client Services, with a strong understanding of managing relationships and delivering excellent client outcomes.
Highly organised with the ability to thrive in a fast-paced environment, effectively managing multiple onboarding projects, deadlines and priorities simultaneously.
Strong communication skills across email, phone and video calls, with the confidence to engage and update clients throughout the onboarding and launch process.
Proven ability to manage end-to-end project delivery, ensuring onboarding, integration and launch processes are executed smoothly and to a high standard.
Competitive salary.

• 30 days annual leave, plus bank holidays.
• Commitment to personal development and career growth, coaching workshops and progression plans.
• ‍ Remote-first working environment.
• Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).
• ❤️ We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more.
• ️ 200 work from home set up allowance to put towards your at-home working space.

Check out our career site for everything you need to know about starting a career with Pion.
By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information we may process and the rights you can exercise over Pion’s use of your personal information.