Student Support Officer

CLOSING DATE: January 9, 2026 @ 11:59 pm MDT

We’re excited for you to explore the opportunity to join our Student Support Centre team as a Student Support Administrator in a 1-year term position.

Reporting to the Team Lead of the Student Support Centre, the Administrator acts as a primary point of contact. Manage group email accounts. Answer incoming calls, to the college switchboard, for general information and referrals. Assist prospects or students in using self-service kiosks to apply to college programs or access other online services.
Assist LINC applicants to complete an application for admission.
Manage ID card photo process and distribute student ID cards.

Post-secondary certificate, diploma preferred - ideally in the area of office or business administration.

• 1+ years’ experience of related customer service experience. Intermediate knowledge of Microsoft Office tools (Word, Excel, Outlook); comfortable with other computer applications.
• Experience working with Student Information System (preferably PeopleSoft) an asset.
• Exceptional interpersonal skills and ability to contribute to a positive team culture, including working collaboratively with others and paying attention to how the team supports its members.

Critical thinking skills to find innovative solutions and identify when and with whom to implement appropriate risk management and intervention.

This is a full-time position with the Alberta Union of Provincial Employees (AUPE). We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.
For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:
International Qualifications Assessment Service
Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.
NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.
If you would like an accommodation at any stage of the process, please reach out to View email address on ca.snapjobsearch.com to Become a NorQuester : If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.