IT Specialist (m/f/d) in the IT Service Desk

JOB POSTING: Information Technology Program
CSJ IT Helpdesk Technician
Wage: $20.00 per hour
Full Time: 35 hours per week
Temporary 9-week position, summer job through the Canada Summer Jobs (CSJ) Program
Provide IT Support to Archway Programs
Come Help Us Help People
On Site and at various locations in Abbotsford to provide service
This position is funded through Canada Summer Jobs, which has certain requirements and encourages the hiring of youth with disabilities, Indigenous, Black, other racialized youth, and youth in the 2SLGBTQI+ community.
Youth must meet the following criteria
Must be a Canadian citizen, immigrant with permanent residency status, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act.
Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada according to the relevant provincial/territorial legislation and regulations.
International students are not eligible for this program.
The Canada Summer Jobs program objectives are to:
Provide quality experiences for youth;
Respond to national and local priorities to improve access to the labour market for youth who face unique barriers to employment, i.e., youth who are early leavers of high school; not in employment, education or training; Black, and other racialized youth; youth with disabilities; Indigenous youth; 2SLGBTQ+ youth;
Provide opportunities for youth to develop and improve their skills.
The CSJ IT Helpdesk Technician assists the IT Team in completing IT projects as defined by IT organizational requirements at various Archway locations in the Abbotsford area, and possibly Mission. The CSJ Helpdesk Technician will receive and execute IT tickets to support Archway staff. Archway’s CSJ IT Helpdesk Technician with the Information Technology Program contributes by:
Assisting the IT Team in completing projects as defined by organizational IT requirements.
Assisting and supporting the IT Team in maintaining the IT Infrastructure to satisfy organizational requirements.
Using the IT ticket system, responding to IT helpdesk requests for support from Archway staff.
Troubleshooting IT issues for Archway programs and staff.
Writing data reports as needed.
Using the IT ticket system to track work, find solutions, and time spent addressing IT issues.
Working with the IT team to support work on tickets, projects, and other requirements.
This position is a great fit for someone who has great communication skills, actively listens to others to gain a full understanding of IT issues, is able to troubleshoot IT issues and enjoys working with a very diverse group of employees.
Wage: $20.00 per hour.
A full-time position at 35 hours per week, Monday to Friday
Temporary for 8 weeks, starting in early June 2026.
Great in-house training opportunities.
Build your experience in the field of reception and office administration.
Access to online wellness resources including newsletters, physical health videos, and wellness events.
Education and experience in a related field is an asset.
Experience in customer service is an asset.
Knowledge of PC hardware, operating system installation, configuration, and troubleshooting techniques is an asset.
A valid BC Driver’s license and satisfactory driver’s record is an asset.
Good planning and organizing skills.
Ability to work Monday to Friday, with possible evening shift work from 12:30 PM to 8:30 PM.
Ability for direct, in-person contact with on-site staff and clients; the use of a personal, reliable vehicle is an asset.
Eligibility to meet Canada Summer Jobs requirements of being between 16 to 30 years of age at the beginning of the employment period; be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada. International students are not eligible participants, including anyone who is temporarily in Canada for studies and who is not a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada. Youth awaiting a refugee status ruling, as well as those who hold a temporary visitor visa, youth visa or work visa are not eligible.
A satisfactory criminal records check is a condition of employment which Archway will make arrangements for the successful candidates.
Interested applicants are to reference Posting # CSJ-2026-113-01 A rchway.No phone calls please. Diversity Statement
Archway’s goal is to be a diverse workforce that is representative, at all job levels, of the people we serve. Equity and diversity are essential to excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.
Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.