Shift Manager, Security

Tactical Shift Supervisor
Site: Dartmouth General
Hours: 4 on, 4 off rotation, 12 hour shifts
Shift Supervisors are responsible for:
Directing employees to perform to the standards of Paladin's policies and procedures
Ensuring employees have and retain knowledge of the site operations
Ensuring contractual obligations are met - such as no time loss on site. Addressing lateness, absences, and covering shifts as needed
Ensuring the health and safety of staff as it pertains to training on Paladin's Occupational Health and Safety Policies and Procedures and reporting any incidents that occur during their shift
Dealing with disciplinary issues that arise on site, including completion of meetings and paperwork.
Monitor the Emergency Department (ED), managing any aggressive behavior; Sit with aggressive, abusive, threatening, or high risk patients
Display excellent customer service skill; ability to work with those under stress or in need of medical assistance
Assist in developing security plans for high risk patients
Utilize verbal de-escalation techniques to manage conflicts
Work closely with local police and EHS
Adhere to all hospital policy and procedures and maintain compliance
Monitor site visitors and perform ID checks in accordance with site policies and procedures
Effectively communicate all suspicious activities, concerns, issues, and events to our dispatch team on behalf of the clients' assets
Prepare and maintain professional and effective reports regarding the activities, security violations, and hazardous occurrences on site
Be able to walk and patrolling the facility, including use of stairs
Be able to participate in a physical training, such as use of force and physical restraining techniques
A minimum 1-2 years of experience in security, law enforcement, or related field
Diploma in Justice studies/police foundations is an asset
English (oral and written) fluency is a must
Certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB) are pre-requisites of this position. Prior training certifications may be accepted on a case-by-case basis
Applicants lacking acceptable certifications can opt into Paladin's training program
The UoF/MOAB training is not paid as it is a pre-requisite; however Paladin will cover the cost of the training with a 6-month commitment to the position

High School Diploma/GED

We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days