Solutions architect - information technology (IT)

Home Office_Canada
Regular - Permanent
A Career at HARMAN Digital Transformation Solutions (DTS)
We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity's needs
Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility
Empower companies to create new digital business models, enter new markets, and improve customer experience
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We are looking for a passionate Solutions Architect in our Product Management Office. The Customer Engineering Team at Customer is responsible for engaging with customers and working across Customer's products to drive growth and optimize value. As a Solutions Architect, you'll collaborate with product development, across operational roles, and organizational leadership to refine customer experience, drive product and reliability improvements, and accelerate time to value based on customer feedback, experience, and investigatory/dev work.
Drive technical innovation by leading customer workshops and mapping business problems to viable technical solutions.
Transform unique customer interactions into standardized processes: Increase your influence by converting IaC configurations (for example) into thoroughly documented and reusable templates.
Help customers leverage Samsung Private Cloud to create business value:
Build relationships with key customer stakeholders to become a trusted advisor on Customer's product capabilities with experience and expertise across multiple cloud platforms.
Identify and implement process improvements that enhance efficiency in customer support and advocacy, streamlining workflows and enhancing the overall client experience.
Advocate for customer needs across departments: Identify and implement process improvements that increase efficiency in customer support and advocacy.
Develop a deep understanding of Customer's technology:
Contribute to thought leadership through articles, examples, or presentations that showcase the value and capabilities of Customer's products and services.
Drive technical innovation by staying abreast of emerging cloud technologies, leading workshops, and collaborating with clients to map business problems into viable technical solutions.

Ability to work with remote teams across multiple geographies
Ability to effectively communicate technical designs and concepts
Ability to communicate effectively with diverse members from cross-functional teams, including DevOps, architects, and business stakeholders in different time zones
Capability to employ advanced Emotional Intelligence (EQ)
Ownership -Take ownership of projects, ensuring excellence in execution and accountability for results. Foster a sense of responsibility and pride in delivering high-quality work
Innovation - Drive innovation by proposing and implementing creative solutions to challenges. Customer focus - Understand and prioritize customer needs, striving to exceed expectations in every interaction. Collaborate with cross-functional teams to ensure the delivery of customer-centric solution
Relevant IT certifications

A bachelor's degree in computer science or related field, or equivalent related experience.

• 10+ years of IT experience.
• Proficiency with modern programming languages like Python, Ruby, Go, or Java.
• Expertise in DevOps Methodologies, CI/CD Pipelines, Observability, and automation tools like Terraform or Ansible
• Advanced knowledge of Cloud Native design patterns: networking protocols, serverless architecture, container orchestration (e.g., Experience working with executive-level stakeholders, both internal and external.
• Experience working with global teams ensuring customer success
• Experience in advocating for customers and their needs while aligning Customer's organizational goals
• Experience with influencing cloud architecture strategies within Customer and customer organizations
• Experience in balancing customer requirements with organizational resource constraints.
• Must be bilingual in English and Korean

Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location

• Extensive training opportunities through our own HARMAN University
• An inclusive and diverse work environment that fosters and encourages professional and personal development

We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.
Ever since the 1920s, we've been amplifying the sense of sound. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.
#We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. com' about a job with HARMAN, please cease communication immediately and report the incident to us through: View email address on ca.edajobs.com qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.