Assistant(e) service support ventes - H/F

If so we have an exciting opportunity to sharpen your skills and become a Sales Assistant working 12 hours per week.

As a Sales Assistant you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.

Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers

Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention

Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business

Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling

ensuring that store housekeeping standards are high and continually achieved

Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items

Ensure compliance with all relevant Health and Safety policies

Passion for exceeding customer expectations

Confident approach towards maximising sales opportunities

A competitive pay package

Company pension scheme with the option to enhance

Generous holiday allowance including an extra wellbeing day that gives you time to recharge

Training programme to help you excel in your role

Opportunities through our apprenticeship programs to keep building on your skills

Exclusive discounts across all of our brands and through our benefits hub

Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.

From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.

At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act.