Director of IT Operations/Operations Manager

As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. We’re looking to fill an opening for a Director, Infrastructure Operations to join our IT team.

Reporting to the VP, Technology Operations & Support, the Director, Infrastructure Operations is accountable for the end to end operational health, scalability, reliability, and cost efficiency of all on premises and cloud environments. This role provides leadership across infrastructure engineering, cloud platforms, system and application administration, database services, networking, and operational security execution.

This leader works in close partnership with peer leaders across Security, Desktop and Application Management, and Change and Incident Management. The Security function defines security strategy, standards, and governance, while this role is accountable for implementing, operating, and sustaining those controls within infrastructure and platform environments.

The Director is responsible for building and leading a department capable of supporting business as usual operations, deployments around the clock, and providing technical resources for project delivery, ensuring platforms remain stable, secure, scalable, and cost effective while enabling ongoing change.

You are consistently looking for ways to improve your personal best and see value in continuous improvement. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. Responsible for the day to day operations of all on premises and cloud infrastructure environments, including compute, storage, networking, databases, middleware, and core platforms

Provides leadership and direction to managers and senior technical leads responsible for infrastructure engineering, cloud operations, system administration, application administration, DBAs, networking, and operational security

Accountable for operational execution of security controls, ensuring platforms align with security standards, policies, and architectural direction defined by the Security team

Partners with Desktop and Application Management leaders to ensure infrastructure and platforms effectively support end user and application requirements

Partners with Change and Incident Management teams to ensure deployments are controlled, risks are understood, and incidents are resolved effectively

Ensures availability of technical resources for project delivery, balancing BAU operational demands with project commitments and timelines

Owns platform availability, performance, capacity, resilience, and recoverability, including high availability and disaster recovery capabilities

Oversees deployment, configuration, patching, lifecycle management, and decommissioning of infrastructure and platform services

Ensures effective monitoring, alerting, logging, and operational response, driving continuous improvement in reliability and operational maturity

Leads resource planning and workforce management, including skills development, succession planning, and capacity alignment to demand

Owns cloud and infrastructure cost management, including forecasting, optimization, vendor management, and financial accountability

Provides clear direction, prioritization, and accountability to managers and teams delivering operational and project outcomes

Supports audits, risk assessments, and compliance activities related to infrastructure, operational controls, and security execution; facilitates development of relevant IT operational policies, standards and procedures

Bachelor’s degree in Information Systems, Computer Science, or equivalent practical experience

• 10+ years of progressive IT experience, with 5+ years in infrastructure or operations leadership roles managing managers or senior leads
• Proven experience operating hybrid environments, including on premises infrastructure and public cloud platforms (e.g., Azure and/or AWS)
• Strong background in infrastructure and platform operations, including compute, storage, networking, databases, and middleware
• Experience leading teams across systems administration, application administration, DBAs, networking, and operational security
• Demonstrated experience building and leading teams that support 24x7 operational environments and frequent deployment activity
• Strong understanding of incident, problem, and change management, and how they integrate with operational execution
• Experience executing security controls and operational safeguards in alignment with standards defined by a centralized Security function
• Proven ability to balance business as usual operations with project delivery, including shared resource planning and prioritization
• Strong experience with cloud cost management and optimization, including forecasting, vendor management, and financial accountability
• Experience developing managers and senior technical staff, building sustainable operational capability and depth
• Experience in regulated environments (financial services an asset)
• Strong communication skills, with the ability to engage technical teams, peer leaders, and senior executives
• Fluent communication skills in English are required and bilingual skills in French are an asset

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top-up options

Matching contributions to our retirement program

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

Regular social events to foster teamwork

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. We’re proud to power businesses that empower investors .

This position is posted with an expected salary range of $155,000 - $165,000 CAD annually.