Operation Management Officer
Manulife
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Lead US reinsurance operations strategy at Manulife in a hybrid Toronto setting, applying process engineering and operational efficiency expertise.
This Director role manages strategy, development, and execution for growing reinsurance arrangements. You will shape operational direction, lead teams, and provide insight into the US reinsurance portfolio. The work connects Group Finance and Actuarial operations with business strategy, administration systems, and continuous improvement.
Key Responsibilities:
Develop reinsurance operations strategies and execution plans
Participate in Group Reinsurance Management Team decisions
Lead, motivate, and develop Reinsurance Operations teams
Deliver large-scale transformation projects across business processing
Establish quality and productivity benchmarks for operations
Requirements:
Strategic orientation and operational focus
Life insurance and reinsurance understanding
Strong leadership, staff development, and organizational management skills
Strong presentation, facilitation, and communication skills
Analytical, problem-solving, and change management capability
Direct US reinsurance operations through strategic leadership, process improvement, risk awareness, and high-quality service delivery.
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