Service Maintenance Manager

Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.

“Leading the World with Innovative Healthcare Solutions that Enhance Lives”

We need your expertise in providing leadership, management, and vision to supervise the repair operations within our Canadian facility. Serving as the communication liaison and technical lead in cooperation with the support staff in the Somerset, PA facility, you will be responsible to plan, organize, and monitor the repair facility personnel and processes in an effective and efficient manner to satisfy internal and external customer requirements.

Our products are critical to the lives of our customers and you’ll be a part of leading this team in driving best-in-class metrics in Safety, Quality, Service, and of course, our People.

Ensure that the personnel structure and staffing levels accomplish the Repair and Shipping missions in an effective and efficient manner.

Serve as lead Repair Associate for the service of all Drive DeVilbiss products that are routed to the facility. Develop team through training, mentoring, coaching and counseling for optimal performance and productivity.

Oversee the data entry for service orders and inventory transactions within the ERP system.

Maintain all equipment to ensure safety, preventative maintenance and calibration; order spare or replacement tools as required to sustain operational flow.

Communicate trending data, failure data and non-typical unit anomalies to the Service, Engineering, and Quality Control Departments.

Oversee parts consumption and inventory stocking levels for repair components, including communication of component shortages to the Procurement and/or Repair Departments in Somerset.

Oversee the inbound and outbound shipping process for the customer and for Somerset, including packaging, staging and handing off products.

Create an atmosphere where continuous improvement, increased throughput and cost reduction are paramount.

Participate in unit repair, receiving, testing and packaging as time permits.

Establish a culture of advocating for continuous improvement on all levels

Demonstrate an attitude of support and foster participation in the environment of continuous improvement.

Engage, manage and drive accountability to direct reporting staff.

Travel, as necessary, mainly for training,

~ Ability to read and comprehend (in English) simple and complex instructions, short correspondence and memos.

Ability to interact effectively with various internal and external customers/vendors.

Proficient skills using MS Office Suite (MS Excel, Project, Word, PowerPoint, Outlook).

Proficient project management skills.

Proficient knowledge of Microsoft Dynamics AX and SAP or equivalent ERP system.

Contributes consistently to incremental improvement through ideas and personal leadership.

Demonstrated ability to lead, develop others and manage key initiatives to successful results.

Reporting Relationships And Supervision

This position works independently under the supervision of the Service Director at Drive DeVilbiss Healthcare LLC, NA. Meetings are held remotely on a weekly to bi-weekly basis or more often as needed to manage repair operations at this repair facility.

Associate’s degree or higher in a technical or engineering discipline (electrical and mechanical troubleshooting background is preferred).

2+ years of supervisory experience in product repair, warehousing, receiving, or materials management in a manufacturing environment, with occasional customer contact experience.

Complete understanding of products, policies, and procedural practices that build customer loyalty.

Tech Support: detailed knowledge of electronics, product trouble shooting, disabilities.)

Customer and Technical Service backgrounds are preferred.

Experience in Microsoft Dynamics AX and SAP or equivalent ERP system is preferred.

Physical activity includes walking, standing, bending, squatting, reaching above shoulders and lifting up to 50 lbs. Must be able to operate standard warehouse equipment (pallet jacks, forklifts, etc.).

Competitive Benefits, Paid Time Off, 401(k) Savings Plan and Canada has the retirement savings plan.

“Drive DeVilbiss strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered person because of race, color, religion, gender, sexual orientation, gender identity, pregnancy and/or parental status, national origin, age, disability status, protected veteran status, genetic information (including family medical history), or any other characteristic protected by federal, state, or local law. Drive DeVilbiss complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.”