Program Manager, Technical Services

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
The Program Manager role supports the shelter team caring for clients with extensive experience leading gender-based violence (GBV) and trauma-informed programs in shelter and community service settings. Managing our multi-disciplinary teams developing client-centered programming and ensuring compliance with safety confidentiality and funding standards. Key responsibilities include managing counsellors and support staff coordinating meetings supporting departmental projects and ensuring region reporting and guidelines are in place.
This position requires strong organizational skills attention to detail and the ability to manage multiple priorities while maintaining confidentiality compassion and professionalism.

Adhere to and enforce all legislation policies and procedures affecting the workplace.
Assist with strategic planning and actively participate in program planning development and implementation in the areas of emergency and transitional program streams.
Assist with the review of policy procedures and resident guidelines on a regular basis to ensure that they are relevant and compliant.

Case Management Program
Program delivery is executed in accordance with social services best practices Salvation Army Policies and Procedures and Hostel Standards.
Lead Case Management meetings and create length of stay reports
Provide direct supervision of Casework and Housing Department.

Communications and Community Relations
Participate in management and staff meetings.
Coach direct reports with a minimum of monthly touchpoint meetings ensuring training needs and milestones are being met
Address any neighbour complaints which are beyond the supervisor level and inform the Director and appropriate agencies as required.
Attend community meetings as required.

Managerial & Technical Responsibilities
Provide coaching and guidance to operational staff
Working and supporting staff and clients in collaboration with other Program Manager

The successful applicant will have completed University Degree or equivalent experience in the Social Services Field
Knowledge and understanding of program planning and management as well as violence against women and its effects on women and children
Ability and maturity to work independently and under minimum supervision
experience at a non-profit social service organization.
Strong proficiency in Office365 particularly Teams Outlook Word Excel.
Second language considered an asset

Excellent time-management and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.