Business Support Advisor

Business Change Management (BCM)
DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Job Posting Title: Business Change Specialist
Time Type: Full Time

The Business Change Specialist supports the national rollout of Tango while continuing to provide operational support for CW1 where no-go customers remain active. The role combines operational implementation, system readiness, myDSV support, reporting, organizational change, data quality, and KPI enablement.
This position acts as a national resource with authority to drive process readiness and adoption across all Canadian Air and Sea branches. It ensures consistent use of Tango, proper use of CW1 for no-go customers, and reliable reporting across systems.
The BCS also develops and administers reports, programs, guidelines, and procedures to align DSV staff with KPI goals and provide the necessary training in the utilization of Tango, CargoWise1, and myDSV.

Change Management and National Readiness
Track readiness progress and escalate risks to leadership.
Support delivery of national go-live and hypercare.

Educate stations on bridge-created files, mandatory fields, event behaviors, and data limitations.
Support UAT for Canadian workflows and validate system behaviors.

Operational Deployment, SOP Alignment, and Field Support
Provide ongoing support for CW1 workflows where no-go customers remain.
Troubleshoot system usage issues, event errors, document handling problems, and data inconsistencies.
Ensure compliance with mandatory fields, local client definitions, and KPI rules.

Act as national point of contact for myDSV questions, enrolments, and user errors.
Develop new operational reports based on customer, KPI, or audit needs.
Support stations in interpreting KPI performance and data quality dashboards.
Coordinate with IT or Product for report logic, data corrections, or systemic issues.
Hold demonstrations and provide training on myDSV, eDC, CargoWise1, and Tango.
Training, Refresh Training, and KPI Enablement
Work with global trainers for initial Tango training.
Deliver refresh training and onboarding training for new hires.
Track training completion and ensure staff meet certification requirements before go-live. Reinforce data quality expectations and compliance.
Support post-go-live operations as required by the customer or DSV.
Review existing account procedures and recommend improvements.
Coordinate and support operational projects assigned by the line manager.Review procedures of existing accounts to identify & recommend opportunities for business and process optimization
Coordinate and support operational projects as assigned by line manager

Work with Sales and Ops to assess customer impacts and design temporary workarounds.
Support Finance with master data issues, billing flows, and intercompany requirements.
Maintain strong integration with IMO and PMO for national reporting and issue escalation.

Prepare hypercare coverage and national support structure.

Quality, Health & Safety:
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

A minimum of three years international transportation industry
Education in supply chain logistics, international transportation, or a related field of study.
CIFFA certificate, an asset

able to interpret reports, identify data issues, and troubleshoot user errors.
Strong organisational and prioritisation skills in a national multi-branch environment.
CW1, Tango, myDSV, Power BI, Excel.
Language and Computer Skills
English is the principal language for this position, additional languages may be required in other locations.
Advanced knowledge of Microsoft Office suite
IT (Information Technology) and EDI (Electronic Data Interface) knowledge, is required
National role with travel to Canadian branches.
Traveling will be required

Prolonged periods sitting and standing at a desk and working on a computer
Occasional travel may be required
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. At DSV, performance is in our DNA. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information.