Travel Consultant - Customer Service

Bilingual Travel Assistance Advisor Location Remote in Ontario : Who we are Xodus Travel Services Inc. was established with a clear mission: to tackle and resolve the limitations within the Canadian travel insurance industry that became glaringly apparent during and in the aftermath of the global pandemic. Recognizing the unprecedented challenges faced by travelers and the insurance sector alike, Xodus is committed to revolutionizing the landscape of travel insurance, ensuring Canadians have access to comprehensive and responsive coverage in an ever-evolving world. As a Travel Assistance Advisor, you will be responsible for directly assisting Canadian travelers who are experiencing medical emergencies, interruptions, and loss of personal items abroad. Our Travel Assistance Advisors are the heartbeat of our customer experience. This isn't your typical contact center role - it's an opportunity to be a digital-savvy problem solver, a compassionate guide, and a brand ambassador all rolled into one.

Become a master of omni-channel communication, effortlessly switching between chat, email, phone, and emerging digital platforms to meet our customers where they are.

Connect sick and injured travelers to medical treatment with a telemedicine physician, or to nearby clinics and hospitals.

Leverage your in-depth knowledge of insurance products to ensure customers understand their travel coverage.

Be the calm in the storm for travelers facing emergencies abroad, providing empathetic support and swift resolution

Transform complex travel and insurance queries into clear, actionable solutions

Continuously expand your expertise in travel trends, insurance products, and digital technologies

Be available to work various shifts, including intermittent evenings and weekends

Proficiency in a second language (French, Spanish) is required

Knowledge of travel insurance, claims management, and/or customer service is preferred

Contact Centre experience is an asset

Knowledge of medical terminology or health care administration is an asset

Competitive Salary, health and dental benefits.

Flexible vacation & work hours.

Creative problem solving: We want people who can listen to and empathize with our clients and consumers, deliver high-quality products and services, and seek continuous feedback and improvement.

We want people who can collaborate and communicate well with others, respect diversity and inclusion, and contribute to a positive and supportive work environment.