Network Engineer Senior (IT)

Foundever is the next-generation services leader reinventing customer experience (CX). Built on diverse and proven industry experience, we proudly combine the latest in digital operations with a 150,000-strong, people-led workforce across +45 countries.
Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters. And every day our AI-powered solutions integrate deep human insight to deliver technology-enabled, people-led and insight-driven outcomes at scale. We are building new ways to simplify the complexity of change, accelerate digital transformation and create measurable brand and business momentum for our clients.
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We are currently looking for a Senior Network Engineer to join the Foundever family! 80% virtual and 20% onsite (within reasonable driving distance from the Green Valley Datacenter).
As a member of our IT team you will not only build your skillset, but also have exposure to numerous environments and challenges. We service over 400 clients- Fortune Global 500 companies as well as local businesses- through our network of more than 150 offices in 24 countries. With our innovation-led approach and entrepreneurial spirit, you’ll always remain on the forefront of technology with a career at Foundever.
As a Senior Network Engineer you will be supporting enterprise technologies (VOIP, Security, Routing, Layer 3 switching, Proxy, wireless) in complex networking environments.
Minimum 5 years relevant work experience
Ability to work large or medium size projects, develop documentation, and testing processes, a must.
Ability to understand and support security (Firewall, VPN, IPS, Proxy) application in a networking environment.
Level 3 support for complex enterprise break/fix.
Experience with corporate Meraki Wireless networks a plus.
Ability to drive and work as part of a team on larger projects.
Work on large-scale IT projects in multi-language and multi-cultural environments across multiple time zones across the world
Submit change requests to complete project or ticket-related work after-hours
Provide network design solutions for new deployments together with documentation according to organizational standards
Provide detailed documentation for client and facilities in the form of Wiki articles and MS Visio diagrams in order to facilitate the support of our clients
Deploy new equipment at call center facilities and data centers
Troubleshoot client-impacting incidents and find resolution to complex network-related issues while complying with security standards and Minimum Time To Resolve metrics
Continuous training and development is encouraged in the form of online training and certifications
Up to 30% domestic travel
Ability to work different shifts and extended hours.
Remote Work : Enjoy the convenience of working from home, eliminating commuting stress and respecting the environment.
Comprehensive Benefits : Our package includes medical, dental, life, and vision insurance, a company-matched RRSP, paid time off, free roadside assistance membership, an employee assistance program, and a wellness program.