District Manager - Healthcare Operations

Position Type Permanent

Join the Medavie Health NL Team

As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

Located in Whitbourne, NFLD, the Operations Manager will be responsible for the effective and efficient day to day 24/7 operations of the EMS service including managing over 100 paramedics and a dynamic EMS system to meet the performance requirements of the ambulance service for the contracted service area and surrounding areas. Reporting to the Regional Manager, you will assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels by supporting and influencing both external patient care and internal staff. The overall general role of this position is to direct and provide oversight for the workforce in a positive manner while supporting relations with our external partners for major strategic projects across the organization while mitigating risk for MHNL.

The successful candidate will support the senior management team as needed. They will ensure maintenance of ambulances, support vehicles, and medical equipment. The candidate will implement changes to improve patient care and minimize risk, while staying updated on patient safety trends. They will manage staff performance, handle complaints, and oversee daily operations according to Medavie policies. Involved in recruitment, they will ensure policies are understood and followed. They will ensure staff and public safety by complying with regulations. The candidate will help evaluate departmental operations and report results to senior leadership. They will manage paramedic resources and collaborate with other emergency services and stakeholders. They will coordinate major incidents and disaster management, and perform other duties as assigned.

Have completed an approved Paramedic training program and are currently registered as either a Primary Care Paramedic or an Advanced Care Paramedic in the province of NFLD.

Have proven experience in EMS management, information technology, finance, and human resources.

Comprehensive understanding of appropriate federal, provincial and municipal legislation and regulations related to Ground Ambulance and Emergency Medical Services.

Possess experience in leading and facilitating training and working groups.

Is committed to providing excellent levels of customer/patient service and have a passion for business growth within MHNL.

Uses a positive and creative approach to problem solving.

Have working knowledge of standard business computer programs (i.e. Microsoft Office Suite).

A post-secondary education in business administration would be considered an asset.

Regular business hours required, but some irregular hours can be expected. Travel may be required.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.

Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. We’re one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We are more than just a workplace – we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.

We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. We welcome diversity

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. If you experience any technical issues throughout the application process, please email: ***