Service Support Advisor

Parts Associate

We are looking for a Parts Associate to join our growing team. You will be working with a team of amazing people servicing the Transportation Industry. Come kick-start your career with us today!

Hours of work are:

• Monday - Thursday 4:30pm - 2:30am
• Friday, Saturday & Sunday from 6:00am to 6:30pm (shift premium)

Things you will do:

• Provide top-notch, high quality customer service to all Magnum customers (internal and external)
• Ability to effectively analyze and respond to customer inquiries in a timely fashion
• Document customer concerns accurately and effectively relay all details to maintenance
• Escalate issues that are outside of the standard scope of work as required
• Ability to analyze mechanical information provided by the mechanics and enter information into the system with attention to detail and high levels of accuracy
• Responsible for retrieving parts required for repairs and maintenance and interacting with Mechanics
• Conduct parts research, identification and order activities for internal and external customers
• Perform warehouse activities in support of internal and external customers
• Ability to prioritize workload and multi-task as required in a fast-paced work environment
• Generate and prepare required documentation for maintenance work to be performed
• Communicate directly with customers in person, via phone and by email where required
• Assist with the retrieval of parts required to perform services as required for the maintenance team
• Finalize customer orders after services have been performed and submit to management for approval in a timely fashion
• Monitor and respond to activities at the service counter including customer contact and parts
• Responsible for accepting and managing customer payments for services performed
• Project a professional image that positively represents the Company to internal and external customers
• Perform other duties as required

What you have:

1. Grade 12 or equivalent
2. 1 -3 years’ experience in service / parts environment
3. Parts knowledge of transportation industry an asset
4. Customer service experience required
5. Mechanical aptitude asset
6. Knowledge of equipment maintenance and equipment components & parts
7. Proficient with computers & the Microsoft Office Suite
8. Ability to communicate both verbal & written in the English language
9. Ability to read & write and comprehend simple instructions, short correspondence and memos
10. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees in the organization
11. Effective problem-solving skills and strong logic
12. Strong organizational and time management skills including the ability to prioritize multiple tasks
13. Excellent verbal and written communication skills
14. Professional demeanor and superior customer service skills

Who are you?

• You are a team player who shares in our core values
• You always put safety first for yourself and your co-workers
• You show up each day with a positive attitude & outlook
• You are mechanically inclined and are committed to producing top notch quality
• You are organized and stay on track to get the job done right and on time
• You can communicate and write in the English language
• You are able to lift up to 50lbs & perform the physical requirements of the role

What’s in it for you?

• We offer annual profit-sharing to all employees in addition to competitive compensation, as we believe in rewarding accomplishments as part of our culture.
• A condensed work week that gives you more time off to chase your hobbies and spend time with family & friends
• Our flexible group insurance plan is customizable to meet your specific needs.
• Access to free health resources is available.
• We offer a group RRSP with employer contributions and TFSA options.
• We have a Years of Service Recognition Program in place.
• Shift premiums & opportunities to generate overtime earnings when available
• A fun work environment with good people who enjoy what they do
• Leadership who cares and puts your safety at the forefront daily