Delivery Management Manager

As the Manager, Benefits Delivery , you will be responsible for ensuring the delivery of benefit services administration to RBC employees and retirees in accordance with RBC HR policy and guidelines. Ensure training is provided to develop requisite skills, knowledge and competencies.
Establish performance standards, reporting and review processes.
Enhance employee commitment through special initiatives and active encouragement of self-development, team work and customer focus.
Fosters a participatory work environment that values diversity and promotes reward and recognition on an ongoing basis.

Operations Management
High degree of accountability and decision-making responsibility in relation to group benefits administration requirements, processes and related tax requirements as it applies to: Health, Dental, STD/LTD, Life Insurance (Basic and Optional), Accident, Disability and Dismemberment, and Out of Country.
Provide leadership on project work, including Annual Enrolment Project (AEP), ensuring priorities are adhered to and that appropriate resources are assigned.
Ensure regulatory requirements for Benefits Administration are followed.
Interpret benefit policies and provide guidance regarding group benefit programs.
Provides feedback to policy makers regarding staff/retiree inquiries, research results, concerns and share recommendations.
Supports the enhancement of group benefit knowledge of department and HRCC staff through the delivery of product knowledge sessions regarding group benefit policies. Keep staff informed of changes/enhancements to policy design and system changes.
Service Delivery
Lead the benefit administration services team in the delivery of benefits administration and servicing to RBC employees and retirees in an accurate, timely and professional manner within the set-out service standards.
Participate in quarterly vendor management SLA reviews: Working knowledge/experience in dealing with policy interpretation and employment legislation.
Solid working knowledge and experience in Flex Benefits design, administration requirements and policies.
Project and Task Management skills.
Research and analytical skills to conduct comprehensive reviews of relevant data and documents in complex or unusual cases and provide related recommendations.
Operations management skills.
Strong PC skills (Microsoft Excel, Word).
Experience with WorkDay and/or SAP.

• Solid working knowledge and experience in Flex Benefits design, administration requirements and policies.
• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Opportunities to building close relationships with clients.
Benefit Programs, Critical Thinking, Group Problem Solving, Human Resources Policies, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management

Full time
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community
Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Applying to this posting allows you to express your interest in this current career opportunity at RBC.