Standardiste en Call Center H/F
Island Health
Description
In accordance with the Vision Purpose and Values and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Switchboard Operator is responsible for operating a switchboard computerized phone system to receive and direct calls and/or relay information using contact center technology public address systems and associated communication equipment across multiple acute care sites for all services provided by Island Health simultaneously and independently. This role involves monitoring various alarms and following established procedures during emergency situations.
QUALIFICATIONS:
Education Training And Experience
Grade 12 and one (1) years recent related experience or an equivalent combination of education training and experience.
Skills And Abilities
Ability to keyboard at 45 wpm.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to perform the duties of position.
Ability to organize work.
Ability to operate related equipment.
Requirements
Vacancy posted a month ago
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