RESPONSABLE GESTION REGIONAL H/F

Services bancaires personnels et commerciaux

77,500 - $109,400 CAD

We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager , strive for excellence and execute with speed, raising the bar around you.
Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
Promote TD's image and goodwill within the community by participating in community events
Enhance customer experience by understanding their financial needs and providing appropriate solutions
Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required
Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives
Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence
Mentor the team on offering One TD solutions and building lasting relationships with customers
Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations
Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism
Undergraduate degree and/or over 5 years of relevant experience
A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership
Proficiency in software tools including MS Office, and internet application
La TD est un chef de file mondial dans le secteur des institutions financières. Elle est la cinquième banque en importance en Amérique du Nord de par son nombre de succursales. Chaque jour, nous nous efforçons de rendre chaque interaction, chaque produit et chaque expérience remarquablement humaine et agréablement simple à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel.
Une variété de programmes de mentorat et une plateforme d’apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes.
Formation et intégration
Dans cette optique, nous organiserons des séances d’intégration et de formation.
Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.