Human Resources Recruitment/People Manager

Fig is a new Fintech start-up revolutionizing the lending industry in Canada. Supported by Fairstone Bank and Ontario Teachers Pension Plan, Fig is in a unique position to blend the benefits of extensive lending experience with the agility of a start-up. This combination allows the company to effectively meet the credit needs of Canadians from various financial backgrounds.

We’re looking for a hands-on People Operations Manager to join our growing team at Fig, a fintech company helping Canadians access fair and transparent loans. This full-time role is based in Toronto and is ideal for someone who thrives in a fast-paced, high-growth environment and enjoys owning day-to-day People Operations while working within clear direction and partnership.

As the People Operations Manager, you will own the execution of core People Operations and act as the primary operator for People-related processes. Reporting to the VP, Head of People Operations, you’ll have autonomy to run and continuously improve day-to-day People Ops, while partnering closely on strategy, policy decisions, and higher-risk or higher-impact matters.

Own Day-to-Day People Operations (Execution & Quality)

Administer payroll using Wagepoint, partnering with third-party vendors to ensure accuracy and timeliness

Manage benefits administration, including enrollments, changes, renewals, and employee inquiries

Prepare and manage offer letters, contracts, role changes, and other People documentation

Maintain accurate employee records and ensure compliance with Canadian employment legislation and internal policies

Programs, Systems & Continuous Improvement

Execute and administer performance and feedback cycles using performance management tools (e.g., Own the day-to-day management of People systems and HRIS (Humi preferred), ensuring data accuracy and operational effectiveness

Identify and implement process improvements that enhance efficiency, clarity, and employee experience, within established People frameworks

Run People reporting and operational analysis to support audits, compliance, and leadership decision-making

Employee & Manager Support

Act as the first point of contact for employee People-related questions and day-to-day employee relations matters

Escalate sensitive, complex, or higher-risk employee relations issues in a timely and thoughtful manner

Partnership, Vendor Management & Recruitment Support

Partner closely with People leadership to ensure alignment on priorities, risks, and evolving needs

Manage relationships with third-party vendors across payroll, benefits, and People tools, operating within agreed contracts and budgets

Support recruitment efforts across the organization by enabling consistent, compliant hiring processes, coordinating logistics, and partnering with hiring managers on People-related aspects of the hiring lifecycle

4+ years of experience in People Operations, HR Generalist, or similar roles, ideally within a startup or high-growth environment

• Strong hands-on experience with Canadian payroll and benefits administration (Wagepoint experience is a strong asset)
• Comfort managing HRIS and People systems (Humi preferred)
• Experience executing performance management cycles and development & growth modules using tools like Lattice
• Solid knowledge of Canadian employment standards and HR compliance
• Experience managing third-party vendors
• Proficiency with modern productivity tools, including AI-enabled tools, to support documentation, analysis, and day-to-day People Operations work

Competitive compensation, bonus, and benefits

Retirement savings program with employer matching

Comprehensive medical, dental, and vision coverage, plus health and wellness spending accounts

Generous vacation and parental leave top-up

Working Location: Hybrid with 1 day per week (Tuesdays) out of the Toronto office

Our commitment to diversity, equity and inclusion

We are an equal opportunity employer and are committed to diversity at our company. Diversity of backgrounds, perspectives, and experience is fundamental to our business. We aim to ensure all of our employees work in an environment that makes them feel valued, heard, and supported while they strive towards career pursuits and their personal and professional growth.

We are committed to providing accommodations for all candidates that require them and in all aspects of the recruitment, selection, and/or assessment process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.